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Merchant support

Whether you need help setting up an integration, guidance on a new feature, or support for another issue, we’re here to make things easy. Simply select the Paysafe platform your business uses below to find the right contact details.

Not a business customer? If you’re looking for help with a personal account, tap ‘Personal’ to get support for your PaysafeCard, PaysafeCash, Skrill, or NETELLER account.

Select your platform

Paysafe Optic

Get the support you need to keep your Paysafe Optic account running smoothly.

Help and Support Center

Looking for help related to your Paysafe merchant account or a technical problem you are having?

Use our help and support center to find articles that can help you solve your problems.

If you can't find the information you need, you can contact a member of our team from the support center.

Visit Optic Help center

US merchants

Phone: 800-324-9825
(6AM CST to 9PM CST Mon-Fri)

General assistance:
merchantsupport@merchants-help.com

Technical assistance:
technicalsupport@merchants-help.com

European merchants

UK phone:
0800 294 1404

International phone:
+44 (0) 118 928 5075

Email:
uk.customerservice@paysafe.com

Contact your account manager

Log in to your existing business account to message your account manager directly.

NETBANX

Processing payments through NETBANX? Find the details you need below.

Global support

Phone:
1-888-709-8753

General assistance:
customersupport@paysafe.com

Technical assistance:
technicalsupport@paysafe.com

US iGaming Merchants

Phone:
1-866-485-5213

Email:
igaminghelp@paysafe.com

Contact your account manager

Log in to your existing business account to message your account manager directly.

iAccess

Our fast and friendly iAccess support team is always ready to answer your questions.

Help and Support Center

Looking for help related to your Paysafe merchant account or a technical problem you are having?

Use our help and support center to find articles that can help you solve your problems.

If you can't find the information you need, you can contact a member of our team from the support center.

Visit Optic Help center

iAccess merchants

Phone:
(800) 327 - 0093

Email:
merchantsupport@merchants-help.com

Contact your account manager

Log in to your existing business account to message your account manager directly.

Instore

Contact your Instore support team using the details below.

Instore merchants

Phone:
(800) 327 - 0093

Email:
merchant@mcpscorp.com

Contact your account manager

Log in to your existing business account to message your account manager directly.

Our consumer support teams are always happy to help. Use the buttons below to reach the team you need.