Merchant support
Whether you need help setting up an integration, guidance on a new feature, or support for another issue, we’re here to make things easy. Simply select the Paysafe platform your business uses below to find the right contact details.
Not a business customer? If you’re looking for help with a personal account, tap ‘Personal’ to get support for your PaysafeCard, PaysafeCash, Skrill, or NETELLER account.
Select your platform
Paysafe Optic
Get the support you need to keep your Paysafe Optic account running smoothly.
Help and Support Center
Looking for help related to your Paysafe merchant account or a technical problem you are having?
Use our help and support center to find articles that can help you solve your problems.
If you can't find the information you need, you can contact a member of our team from the support center.
US merchants
Phone: 800-324-9825
(6AM CST to 9PM CST Mon-Fri)
General assistance:
merchantsupport@merchants-help.com
Technical assistance:
technicalsupport@merchants-help.com
European merchants
UK phone:
0800 294 1404
International phone:
+44 (0) 118 928 5075
Contact your account manager
Log in to your existing business account to message your account manager directly.
NETBANX
Processing payments through NETBANX? Find the details you need below.
Global support
Phone:
1-888-709-8753
General assistance:
customersupport@paysafe.com
Technical assistance:
technicalsupport@paysafe.com
Contact your account manager
Log in to your existing business account to message your account manager directly.
iAccess
Our fast and friendly iAccess support team is always ready to answer your questions.
Contact your account manager
Log in to your existing business account to message your account manager directly.
Instore
Contact your Instore support team using the details below.
Contact your account manager
Log in to your existing business account to message your account manager directly.
Our consumer support teams are always happy to help. Use the buttons below to reach the team you need.
Get the support you need to keep your money moving.
Need help with your NETELLER wallet? Hit the button below.
Keep your transactions on track with fast, reliable support from PaysafeCard.
The PaysafeCash team is ready to make your experience hassle-free.