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Lost in Transaction: How COVID-19 has reshaped the SMB checkout

COVID-19 has been a game changer for small businesses.
We asked them to tell us how.

For our latest research report, we surveyed 1,400+ small businesses across North America and Europe about the impact COVID-19 has already had on their operations and revenues, how they’re pivoting their business strategy or accelerating transformation plans, and the long-term outlook beyond the pandemic.

 

Key topics we discuss in this report include:
  • Has there been a noticeable change in the way consumers are making payments?

  • Has giving consumers new options to pay increased sales?

  • The financial impact of not reducing friction at the checkout

  • If businesses are optimistic about the future of in-store retail

  • Whether businesses see their current checkout options as a competitive advantage

 

Read the key takeaways from the report on our blog, or download the full report here.
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