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Lost in Transaction: How COVID-19 has reshaped the SMB checkout
COVID-19 has been a game changer for small businesses.
We asked them to tell us how.
For our latest research report, we surveyed 1,400+ small businesses across North America and Europe about the impact COVID-19 has already had on their operations and revenues, how they’re pivoting their business strategy or accelerating transformation plans, and the long-term outlook beyond the pandemic.
Key topics we discuss in this report include:
Has there been a noticeable change in the way consumers are making payments?
Has giving consumers new options to pay increased sales?
The financial impact of not reducing friction at the checkout
If businesses are optimistic about the future of in-store retail
Whether businesses see their current checkout options as a competitive advantage