The global pandemic and social distancing measures have had a significant impact on the ability for stores to do business as ‘usual’ throughout 2020. But businesses remain optimistic about the future, and cite evolving checkout technology as the reason why.

Irene is a Learning Design and Delivery Specialist for Income Access, based in Montreal.

The UK is heading into Black Friday and Cyber Monday weekend with all non-essential stores closed, meaning that consumers will need to search online for holiday season deals. How these shoppers pay, and who they choose to buy from, could re-shape the eCommerce checkout for UK retailers permanently.

More consumers are shopping online during the pandemic, and many say they are planning to do so permanently. But cart abandonments are also on the rise, and this is become a problem for merchants. So could cart abandonments derail the growth of eCommerce in the post COVID-19 era?

For cryptocurrencies exchanges, a common issue can be a higher than desirable chargeback rate. But why is this such a frequent problem, and what can be done about it?

Businesses have been asking themselves whether they can afford to invest during the pandemic, with so many other priorities to consider. But the question shouldn't be whether they can afford to invest during COVID-19, it is whether can they afford not to.