Contact us

To help us direct your question to the best team to provide an answer please select which option best describes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application


If you have questions about our back office, you are in the right place!

Take the Netbanx Back Office Tour!

This e-learning will show you how to navigate the back office, do manual transactions, view reports, and much more. 

Multiple navigation options mean that you can take a full tour or simply browse the specific content that you need. 

For reporting purposes, you will need to enter your Paysafe Account Number or your Doing Business As name to access the content. 


We also have a guide for new Netbanx users.


Quick reference videos

Don't need the full tour? These short videos will help you with some common queries. 

Learn how to change your contact information, banking information, address, and Doing Business As name from the back office, without having to contact our support team.


Forgot your password? No problem. This video has got you covered. 

Please note: if you have not logged in within the last 90 days, our support team will have to reset your password for you. Get in touch with them at 1-888-709-8753 or email


Looking for  information on your settlements and fees? This video will show you how to find them. 


Paysafe makes it easy for you to stay on top of your account without having to log in every day. Learn how to set up automated reports that will be sent to you on whatever schedule you choose. 


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