How Paysafe payment processing powers Policy Expert’s online insurance
Policy Expert, one of the UK’s fastest-growing online insurance providers, needed a best-in-class online payments solution to match its highest standards of customer service. Here's how Paysafe became the company's longest standing third-party providers.
Smooth, secure payments are essential to a great customer experience—especially for online insurance providers. Policy Expert, one of the UK’s fastest-growing online insurance providers, knows this well. With over half a million customers purchasing home, health, and travel insurance, ensuring fast and frictionless online payments is a top priority.
As an award-winning insurance provider, Policy Expert puts customer satisfaction at the heart of its operations. As a result, the business has an average customer rating of 92% on TrustPilot, and 95% of its customers are happy to recommend it to others.
For businesses in the consumer services space, online payment acceptance has become mission-critical. Any friction in the checkout process risks customer abandonment—an outcome no merchant wants. That’s why Policy Expert turned to Paysafe: a payments partner with shared values around user experience, and a reputation for seamless, secure payment solutions.
Find out how Paysafe’s tailored payment solutions can drive your business forward.
Long-standing relationships through payments efficiency
Paysafe and Policy Expert go back a long way – making us its longest-serving third-party supplier.
Over the course of our relationship, we’ve worked closely with the company to deliver worry-free payment processing and payment gateway services tailored to its evolving business model.
We customised each payments page according to Policy Expert’s requirements, and connected them to a Direct Debit verification service built specifically for their needs. No other payments partner could deliver this level of checkout customisation and functionality.
Specific products for exceptional results
- To support Policy Expert’s unique requirements, Paysafe provided a suite of flexible, secure, and cost-effective payment solutions, including:
- A Paysafe-hosted payment page, offering a fully-branded checkout designed to eliminate the burden and cost of PCI compliance.
- Direct Debit validation, enabling customers to split their deposit payments between card payment and Direct Debit. We also customised the payment page to enhance the customer experience and streamline the payment process.
- A full merchant acquiring account in a single contract – in 2016, Policy Expert moved from another acquiring bank to consolidate services with Paysafe, benefiting from simplified management and competitive pricing.
- An account updater service – allowing Policy Expert to automatically verify customers’ updated card details for seamless policy renewals and uninterrupted coverage.
The Outcome
With Paysafe’s advanced payment gateway and processing capabilities, Policy Expert has significantly enhanced its online payment experience. Our flexible, secure, and customer-focused solutions have helped the company reach key growth milestones—while continuing to provide a fast, worry-free checkout for policyholders. As Policy Expert expands its digital footprint, Paysafe remains a trusted partner, powering secure transactions and helping the business stay ahead in an increasingly competitive insurance market.
To learn how Paysafe’s tailored payment solutions can support your business, get in touch with us today.