Rolling out AI to 3,000+ employees: Lessons from our global journey

When AI first became mainstream, many companies approached it cautiously, especially in regulated industries like financial services. At Paysafe, we recognized its potential early and chose to explore it carefully and responsibly.

Today, 91% of professionals in regulated sectors are familiar with generative AI, and 59% say it’s extremely valuable to their work. Adoption is accelerating across the industry, as recent reports show that 50% of finance leaders are planning significant increases in generative AI spending in 2025. That shift reflects the growing confidence in AI’s role as a tool for innovation and efficiency.

Setting the pace: our early commitment to AI

While many companies were still assessing how AI could integrate into their operations, Paysafe took a forward-thinking stance. In 2023, our CEO, Bruce Lowthers, recognized AI's potential and spearheaded its implementation across the organization. His goal was to help teams work more efficiently, reduce manual work, and foster greater creativity. All employees were provided with access to Microsoft Copilot, which quickly proved to be more than just a productivity tool, as it transformed how employees handled daily tasks, from writing and analysis to collaboration and decision-making. Beyond Copilot, Paysafe adopted tools like Cursor, Windsurf, Replit, and Lovable to empower teams. Developers now work in secure AI-enhanced environments, experimenting with Agentic AI for automation and rapid prototyping.

Bruce’s early dedication to AI set the tone for our company-wide shift toward innovation, backed by a solid foundation of compliance and governance. By integrating AI tools from the beginning, we’ve positioned ourselves to grow with technology and stay ahead of industry changes.

Building AI confidence across the organization

To ensure meaningful AI adoption across the organization, Paysafe is committed to equipping every employee with the skills to use it confidently and responsibly. By the end of 2025, Paysafe’s 3,000+ team members will have completed over 10 hours of dedicated AI training to develop practical knowledge and encourage thoughtful experimentation.

This global initiative reflects our belief that AI literacy is essential and not just for tech teams but for every function. From marketing and finance to operations and customer service, employees are learning how to integrate AI tools into their daily work.

The training also reinforces our compliance-focused approach, ensuring that innovation is balanced with governance and data security. By investing in people as much as in technology, we’re looking to create a workforce at Paysafe that’s prepared to adapt, evolve, and lead in an AI-driven future.

Looking ahead with AI

The rollout of Copilot and our global training initiative is only the beginning. Across teams, employees are already experiencing AI's effects in their daily tasks, from streamlining reporting and content creation to generating code and making decisions. These changes are helping us work more efficiently while staying focused on what truly matters.

However, future-proofing involves more than just productivity. Integration readiness scores have improved by 30%, and merchant onboarding has been transformed through AI-generated API collections and automated certification documents. Pre-sales teams now create personalized demos in just 30 minutes, down from 8 hours, making client engagement faster and more compelling.

At Paysafe, we see AI as a strategic tool that helps us stay resilient, competitive, and adaptable in a quickly changing industry. We are dedicated to growing AI responsibly, with strong governance and a clear focus on long-term value. By integrating AI into our culture and operations, we aren’t just keeping up with change; we are helping shape it. This is how we continue to lead purposefully and prepare for what’s next.