British Columbia Lottery Corporation (BCLC)
BCLC partnered with Paysafe to strengthen payment resilience by introducing built-in redundancy and real-time failover, ensuring uninterrupted player experiences and safeguarding revenue continuity.
About the client
The British Columbia Lottery Corporation (BCLC) is a Canadian Crown corporation responsible for delivering all legal gambling in British Columbia, including lotteries, casinos, and online gambling. Operating across the Lottery, Casino, and eGaming business units, BCLC delivers regulated gambling experiences to players throughout the province.
The objective
BCLC needed a partner to help improve the reliability and continuity of their payment experience, ensuring transactions could seamlessly fail over between bank partners in real time. This meant finding a provider that could:
- Provide redundancy with automatic failover
- Eliminate manual intervention during outages
- Preserve a frictionless player experience
- Enable the solution with no implementation work
The solution
Paysafe delivered a resilience-focused payments configuration designed to eliminate single points of failure while maintaining a seamless player experience. By enabling automatic transaction failover between bank partners, the configuration reroutes transactions in real time if an acquirer becomes unavailable, reducing disruption and protecting continuity across BCLC’s operations.
The approach was designed to be low impact, requiring no new integration. With a simple account update and the addition of a local banking partner, Paysafe introduced built-in load balancing and manages ongoing routing and failover behind the scenes, minimizing operational complexity for BCLC
Built in redundancy
Paysafe removed reliance on a single acquiring bank by introducing automatic failover, eliminating single points of failure in the acquiring flow.
Advanced routing capabilities
Transactions are intelligently routed across multiple acquirers in real time using orchestration logic, ensuring continuity even during disruptions.
Invisible resilience
Failover happens automatically in the background, ensuring uninterrupted deposits and gameplay even during disruptions
The outcome
BCLC improves payment resilience and protects player experience with Paysafe
By introducing automatic acquiring redundancy, BCLC strengthened the reliability of its payments infrastructure while maintaining uninterrupted player deposits and gameplay. Declined transactions that previously ended player journeys were recovered in real time, improving acceptance and reducing friction at critical moments.
Results included:
- 0.73% increase in net acceptance rate (#)
- 1.3% increase in net acceptance rate ($)
- 40.5% of decline volume ($) recovered
- 46.6% of addressable declines (#) recovered
Ready to simplify payments and operations?
Discover what Paysafe can do for your business.
It starts here.