Verification

Currently US regulations require our customers to verify their identity before they start using their wallets for transactions. Knowing our clients helps us take the necessary and appropriate measures to store and securely encrypt their data.

Once you have started using your Paysafe Wallet Account, you'll have the option to verify your identity by simply following the steps and prompts. 

Start by tapping the Verify now button.  

If the automatic verification cannot be completed, you’ll be asked to answer a couple of quick questions, or 

1.  input your full Social Security number
2. upload a government-issued photo ID 
3. take a selfie 

Note: Your ID should be valid (not expired).

Upload a scanned proof of your current address.

The address proof should be clear, legible, and issued in your name with the last 90 days.

We aim to review each document within 24 hours.

Once your identity has been successfully verified, you can proceed with sending and receiving funds.

To verify your Paysafe Wallet Account, we ask you to provide certain verification documents. However, your documents may get rejected if they don't meet our requirements. It all comes down to whether the document can conclusively prove the information we require or not. 

Some of the possible reasons your documents might have been rejected include, but are not limited to: 

• Your identity verification document has expired. 
• You did not upload both sides of your ID document.
• Your document(s) was blurry or illegible. To correct this, please make sure that your scan or photo of the document is high-resolution and clear.
• Your address verification document did not have a date of issue on it.
• Your address verification document did not show the same name that is registered on your Paysafe Wallet Account.

Other possible reasons include: 

• We couldn't open the type of file you sent, or the file format was unacceptable. To correct this, please re-save your document image in a supported file type: .jpg, .jpeg, .bmp, .gif, .png, .pdf. 
• Your documents were fine, but you sent them from an e-mail address different from the one registered in your Paysafe Wallet Account. 

If you sent a document from your bank (i.e. bank/card statement), it might have been rejected because: 

•  Important information was missing from your bank statement. It should show your names, the full account number and/or IBAN, the bank code or routing number (SWIFT/BIC) and your bank's logo/insignia.
• The details on your document (i.e. names, bank/card details) don't match the ones registered in your account. 
• Your card statement exposed your full card number. You should mask the sensitive information from the middle digits so that only your BIN (first six to eight digits) and the last two to four digits are visible. 
• You sent an image of your card instead of a document for your card. 

Note: We'll do our best to review and accept your documents as promptly as possible.  

To verify your identity as a part of the Paysafe Wallet Account verification process, you may be asked to upload a valid government-issued photo ID document.  
 
We accept the following identity verification documents: 

• Passports 
• ID cards 
• Driving licenses 

Important requirements for your identity verification document: 

• Your ID document should be valid (do not send in expired documents); 
• Your ID document should be a color copy; 
• We should be able to see your photo, full name, birth date, signature and the document number; 
• The copy should be in high definition quality (easy to read) and should display all four edges of the document; 
• The copy should be submitted in a *.jpg, *.jpeg, *.bmp, *.gif, *.png or *.pdf file format. 

Please also note that: 

• Passports should be open on the page with your photo and passport number; 
• When sending an ID card (or a driving license which contains personal details or issue/expiry date on the back side) be sure to include separate images of the front and the back side of the document.  

Note: We'll do our best to review and accept your documents as promptly as possible.

The limits for all your transactions are shown in your wallet app.  

You will be able to withdraw whatever is available in your balance.  

Your withdrawal limits will be shown on the Withdrawal screen. Usually the limits per transaction are: min $10 and max $500000.  

Your prepaid card limits are available under Card > Spending limits.

If you refuse to go through the simple verification process, you will be unable to take advantage of the majority of your account’s functionalities. We strongly recommend going through the verification, as it only takes several minutes.