• tap Resend and wait up to 60 seconds
• If needed, switch the  OTP delivery method (SMS <-> Email).
• For e-mail, check your Spam or Junk folders. For SMS, check your network coverage.
• Make sure you are checking the phone number or e-mail registered with your Paysafe Wallet.

There is a limitation to the number of times you can request a One-time Password to be resent, and to the number of times you enter an OTP. If the limit is reached, you’ll have to wait for a few minutes before trying again. Once you request a new code, the old one becomes invalid.

If you have a persistent issue with not receiving your OTP or you have lost access to your phone, contact our Customer Service for support at paysafewallet-support@paysafe.com.