ID 3: Why am I unable to sign up?
If you come across any difficulties upon registration, this may be due to one or more of the following reasons:
- You’re too young. Customers must be 18 or older to use our services.
- You’re using VPN, a proxy server or another connection type that prevents us from verifying your identity. To complete your registration, please disable any IP masking services, connect to the internet using a fixed IP from your ISP or your mobile network, and try again. Avoid using open public connections.
- You already have a Paysafe Wallet Account. Each customer is eligible for one personal account, so registering a second one will not be possible. Use the account you already have, or in case of issues, contact us.
- You’re trying to register from a country where we currently don’t provide service. If you're travelling or abroad, restart your registration when you are home.
We aim to guide you through the whole registration process and will usually display a detailed error message if there's an issue.