Contact us
To help us direct your question to the best team to provide an answer please select which option best describes you.
My card payment got declined but I was still charged. What should I do?
If your payment was declined by the merchant but still shows as pending in your Paysafe Wallet, it’s usually resolved automatically very quickly. Once we receive the final response from the merchant, the pending amount is released. This normally happens within a few days, but in rare cases it may take from 7 up to 30 days.