You can contact the merchant directly, and initiate a dispute, request a refund, etc. depending on their policies, in the following cases:

• If you're not satisfied with the goods or services, bought with your Paysafe Mastercard®
   
• If you haven't received your shipment yet (Before requesting a refund from the merchant, get acquainted with the expected delivery date and purchase conditions)
   
• For recurring payments related to online subscriptions (Check how to cancel your subscription)

If the merchant isn't cooperating, please get in touch with our support team at paysafewallet-support@paysafe.com.