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To help us direct you question to the best team to provide an answer please select which option best descibes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application
  • I’m a member of the media

Depending on your jurisdiction or country of residence, you may have one or more of the following rights:

  • Right to be informed: including by being provided with this notice
  • Right to access: request a copy of the information we hold about you
  • Right to erasure: request deletion of your information
  • Right to restriction: request we restrict the processing of your information
  • Right to rectification: request we rectify certain information we hold about you
  • Right to data portability: request that we provide you or another organization with an electronic copy of the information you provided to us
  • Right to object: request we stop processing your personal information
  • Right to opt-out of marketing: remove your information from our marketing database
  • Rights related to automated decision-making including profiling: see section “Automated Decision Making” below
  • Right to opt-out of the sale of your data 

These rights may apply under several different regulations, for example, the General Data Protection Regulation, generally applicable to EEA residents. Rights applicable to California residents under the California Consumer Protection Act, as amended by the California Privacy Rights Act, are outlined in the California Consumer Privacy Addendum below.

Furthermore, such rights may be qualified or restricted. For example, we may not be obligated to grant your request as we may be required by law to continue its processing, or to manage a complaint. Similarly, we are unable to delete your information if you want to continue using our Services, or where such information is necessary to record our contractual dealings; it is required by law (for example, the retention of anti-fraud or “know your customer” identify and verification requirements); or for the purpose of defending or asserting legal rights and legal actions.

When you cease your relationship with us and stop using our services, we are permitted by law to retain your information for a period to evidence our dealings with you, as explained earlier. This will be in accordance with our internal retention policies and procedures. For more information on retention of data, please refer to the relevant section within this Notice.

To the extent that GDPR applies, when you give us consent to use your personal information, you can withdraw it any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. For example, you can stop any marketing communication we send you by clicking on the “unsubscribe” or “opt-out” link in the communications you receive, or according to the instructions that we provide every time, but we will continue to send you operational or service messages in relation to your Services.

You always have the right to complain to a data protection authority if you are dissatisfied about our collection and use of your personal information. For more information, please contact your local data protection authority. Also, you may be able to commence a court action to claim compensation for damage or distress caused by our failure to comply with data protection legislation.

If you want to know more about your rights, or you want to exercise them, please visit our dedicated rights page on our Paysafe website. Here you can submit a rights request directly to the relevant team, Alternatively, you can reach us at the details provided in the Contact Us section.