Have questions about PaysafeCash?
Find frequently asked questions and answers about using PaysafeCash here. Simply browse the different categories
What are my benefits, when implementing PaysafeCash?
PaysafeCash enables your customers to pay online with cash. This gives you direct access to the most important means of payment worldwide: cash. In short, you can attract new customers, increase customer satisfaction and reduce operating costs.
You benefit from our extensive partner network, which enables your customers to make payments at a large number of service points, such as supermarkets or petrol stations. Find your nearest partner branch here.
For which business types is PaysafeCash suitable?
For all those who enable online payments and transactions. Customers can use PaysafeCash to safely and easily shop and pay online with cash or deposit funds into their bank account. However, cash payments are particularly popular for certain industries such as financial services & banking, electricity or insurance bills, healthcare bills, online purchases and top-ups for prepaid services (e.g. monthly mobile phone charges).
How will PaysafeCash help me to generate new customers?
PaysafeCash is the most convenient option to pay cash for online services and products. However, no cash payment option will ever be as comfortable as simply using your credit card or bank account to pay online. To pay with PaysafeCash, customers must leave their homes and pay at one of our 200.000 acceptance partners in almost 30 countries. The fact, that thousands of customers every day are willing to take these extra steps indicates that they are not happy with the existing payment options. This is how we can be sure, that all the PaysafeCash users are new customers for you.
How can I increase customer satisfaction with PaysafeCash?
By introducing PaysafeCash you address a fundamental need of some of your customers to use cash. Limited access to digital payments, security concerns, or just the simple desire to digitize their cash are reasons to use PaysafeCash. Additionally, it the easiest way to use cash online 24/7 in almost 30 countries.
Which customer pain points does PaysafeCash help solve?
Almost 2 billion people all over the world (and almost 20% of all Europeans) have no credit card, bank account, or are simply underserved with no access to online banking services. This is why cash remains the most preferred payment method worldwide. Identity theft and bankcard fraud are globally the primary barriers for consumers to make online purchases and about 80% of all transactions in Europe are still cash based. With implementing PaysafeCash you can solve all these issues at once and enable your customers to pay with cash 24/7, conveniently and securely.
How does PaysafeCash work?
PaysafeCash can be explained easily in three steps.
- Generate barcode
The customer selects "PaysafeCash" in the online shop as the desired payment method, loads the generated barcode into his wallet, sends it to his mobile phone or prints it out.
- Find payment point
The customer can find the nearest PaysafeCash payment point using the online search function.
- Scan & pay
The customer has the barcode scanned by the salesperson in the payment point and pays the open amount – done.
Does the customer have to register or enter data in order to use PaysafeCash?
All customers need to register to PaysafeCash if a PaysafeCash account is required in the respective country. Customers from countries without this specific legal requirement will be able to generate the barcode directly without account login.
What is the PaysafeCash barcode page?
The barcode page is the central part of a PaysafeCash payment. Here, we display the barcode for the actual transaction alongside with additional information and forwarding options.
How much time does the customer have until they have to pay the PaysafeCash barcode? / What is the barcode expiration time?
We can set this time frame individually per business partners’ request. Our API also supports the definition of this value per transaction. The default value is 72h.
When is the payment completed?
After the barcode is paid, we send a notification to the business partner to update the transaction status and release the goods to the customer. So, payment is completed within minutes after the customer paid at one of our payment partners.
Where can customers pay PaysafeCash barcodes?
PaysafeCash barcodes can be paid in every payment partner location in your country. Please see our PaysafeCash payment partner location map to find the next sales point to pay your barcode.
How long does it take for the payment to reach the merchant?
After paying the barcode at a payment partner, the transaction related to the barcode will be completed within minutes. The merchant will be notified within this time to release/ship the service or goods.
How does a refund for the customer work if a return has occurred?
The original amount of the successful transaction will be refunded to the PaysafeCash account. PaysafeCash payments performed without an account will need to be refunded with another payment method. Please contact your Webshop support to coordinate a refund through another payment.
What happens if the payment is not captured or completed after the customer paid the barcode?
Customers who generated the PaysafeCash barcode by account login, will find the amount of the failed transaction on their PaysafeCash accounts balance. Customers who generated barcodes without account login need to contact the support of the merchant to clarify the transaction status.
What happens if the barcode expiries?
PaysafeCash transaction will expire along with the barcode. Therefore, you cannot use the barcode anymore and your transaction is canceled. The transaction status will update to EXPIRED. The customer then needs to generate a new one.
I received an error message. What does that mean?
Please find a list of possible error responses during the payment process here.
What does it cost me to implement PaysafeCash?
We do not charge any up front or license fees, but only have a transaction-based pricing model. So, you do not have any financial exposure integrating PaysafeCash as we will only charge for our services if they are used by your customers. For a quote please reach out to Robert.Albrecht@paysafecash.com.
What does it cost my customers to use PaysafeCash as a payment method?
PaysafeCash is free of charge for the end customer. In some rare cases there is a surcharge to be paid at the POS. This is the case in: US, Canada and Mexico.
How will my customers be able to pay with PaysafeCash as a payment method?
Customers choose PaysafeCash as their payment method at the merchant, the banking app or wallet and create a PaysafeCash barcode. They simply print it out, send it to their mobile phone or upload it to their wallet. On the checkout page or at the PaysafeCash app, they can look for their nearest PaysafeCash payment location. Customers show their barcode at their nearest POS, pay the amount due and everything is done.
Which integration options does PaysafeCash offer?
- Direct integration
You can offer PaysafeCash directly with a full API integration or no technical efforts at all. Depending on which alternative you choose, PaysafeCash will be either displayed as a payment option during checkout directly within your webshop or you can generate a customized link with a payment invitation that can be sent to your customers via email.
- Payment Service Provider
You can also integrate PaysafeCash indirectly via a verified PSP. This removes the need for a separate technical integration and onboarding process.
- Shop Plug-ins
If you would like to integrate PaysafeCash via a verified Shop Plug-in, simply download the PaysafeCash plug-in according to your Shop Module. You can then complete the integration process within a few clicks.
You can find a list of PaysafeCash plug-ins here.
Which types of integration of PaysafeCash as a payment method are available?
PaysafeCash is available in 3 different integration types.
- PaysafeCash Link or QR code / Manual payment processing (MSC)
- PaysafeCash Link or QR code / Automated payment processing
- PaysafeCash Full Integration / Auto-capture
Please contact our integration support to request further details.
What is the procedure for the technical integration process of PaysafeCash?
After the business account has been setup, technical test material will be provided to you. These technical details allow to integrate PaysafeCash on your website and enable you to access our test environment for implementing the product and payment process. Our integration support team will then perform user acceptance tests of your integration to ensure that all requirements are met to continue onboarding in the production and live environment.
Which technology is used for PaysafeCash?
PaysafeCash API follows the RESTful design principles making it easy to understand and integrate the API. Representational State Transfer (REST) is a software architecture style, consisting of guidelines for creating scalable web services.
What are REST API keys?
All API requests submitted against our PaysafeCash endpoints need to be authenticated with a unique API key. These API keys are individually created for each business account in the test and production environment.
Where do I find an integration example code for PaysafeCash?
Please find our PaysafeCash integration sample codes here.
Does the PaysafeCash integration offer a test environment?
Yes, we have a fully functioning test environment for PaysafeCash which exactly mirrors the live environment.
What does the production acceptance test do?
We perform payment and brand assurance checks ensuring that the PaysafeCash payment flow meets our requirements and the customer experience is satisfying.
What does the PaysafeCash integration test require?
We have all test cases described in our Integration checklist. This is part of our test data package to integrate PaysafeCash in your system. Please contact our PaysafeCash integration team to receive more information.
Why does my IP address have to be whitelisted for PaysafeCash transactions to work?
PaysafeCash systems are protected by a firewall. We must whitelist every business partners’ server to allow communication to our PaysafeCash services.
How can I check transactions performed in the test environment?
Our integration support will provide access to a reporting tool specifically showing only transactions made within our test environment. Please contact our integration support to receive the login credentials to the reporting tool.
How does the customer pay the barcode in the test environment?
In order to make integrations easier and testing the payment process independently from our integration support. We can create PaysafeCash test accounts with money balance on the test account to complete PaysafeCash payments directly after the customer logs in with the PaysafeCash test account on the barcode panel. The customer will see an optional "pay with balance" message below the transaction amount. After confirming to pay with the account balance, the transaction will complete shortly and the webhook notification will be sent out.
From where does the customer get my webhook key?
Please contact our integration support to receive the webhook public keys. These webhook keys, one for each environment, are used to verify the webhook notification upon delivery to your webhook specific Url.
What are the different status of PaysafeCash payments?
PaysafeCash transactions begin with status INITIATED after the customer successfully requested the payment through the API integration on your website. When the customer is successfully forwarded to our barcode panel, the transaction updates to status REDIRECTED. After the barcode is paid at a PaysafeCash payment partner location the final status is SUCCESS, which indicates that the payment is completed. In case that the barcode will not be paid, the transaction status will change to EXPIRED.
Please check out our documentation for further details to learn from our payment process and the different transaction statuses.
Who do I ask for support when integrating PaysafeCash?
Please contact our integration@paysafecash.com contact to receive the best support during integrating PaysafeCash.
I have no technical knowledge; will it be possible to integrate PaysafeCash regardless?
Regardless of your business type, we have an integration model that suits you. Whether you want a full webshop integration, or a technically less effort version, you can choose to integrate PaysafeCash either directly, through a verified Payment Service Provider or via a Shop Plug-in.
What is the Merchant Service Center?
The Merchant Service Center (MSC) is the service portal for PaysafeCash online business partners. Here you can continue the integration process and in just a few steps set up PaysafeCash as a payment method.
How to access the MSC?
After your integration with PaysafeCash is completed and confirmed by our integration support, your account manager will send you an invitation to our Merchant Service Center.
Can I create new users for MSC?
The designated “Superuser” of the business account can invite new users to the superuser. Please contact your superuser or our Support for further info and support.
How can I delete existing MSC Users?
Please contact our Support to remove users from the Service Center.
Can I change the role of MSC users?
Please contact our Support to change users from the Service Center.
Which users are available the for the Merchant Service Center?
- Onboarding: Role you have during the onboarding of PaysafeCash
- Finance: This role can check the reports
- Technical: This role has access to all technical information
- Superuser: This role has access to all information in the MSC and can also create new users and is given to an authorized signatory of your company
How can the customer reset his/her One Time Password?
Because of security reasons the customers cannot reset the OTP themselves. Please contact our technical support team and they will reset it for you.
How to add a new IP address in the MSC?
You can add your IP address under the IP whitelisting section on the main panel in the Merchant Service Center Portal. Please introduce subnet 32 to whitelist a single host. We accept subnets until 26 to whitelist automatically. Any greater logical division will be reviewed by our integration support and feedbacked shortly.
How do I start a PaysafeCash payment?
PaysafeCash payments are initiated in combination of your business accounts API credentials and a technical integration on your website. Allowing customers to choose PaysafeCash during the checkout and forwarding them to your barcode panel.
What if I cannot see the reports in the MSC?
Please contact our technical support team and provide your MSC user contact. Our technicians will review your case and support to find a solution.
What if I forgot my MSC login credentials?
Please contact our technical support team and provide your business account name, Merchant ID to your account manager in CC to reset your MSC user login.
I changed/lost my smartphone and cannot access the MSC anymore.
Please contact our technical support team, they can reset your One Time Password so that you can set it up on your new smartphone.
What is the One Time Password (two-factor-authentication)?
In order to protect your Service Center account against unauthorized access, in addition to your normal password, you also have to enter an authentication code that you can generate with the free Google Authenticator app (two-factor-authentication). For more information, please click here.