Contact us

To help us direct you question to the best team to provide an answer please select which option best descibes you.

  • I would like to speak to someone about setting up a new account
    Next
  • I'm an existing customer and need help with my account
    Next
  • I’m looking to integrate payments to my software platform or application
    Next
  • I’m a member of the media
    Next

Lost in Transaction: Consumer payment trends 2021

May 05, 2021

Download our latest research report on how COVID-19 has changed the payments landscape, and what that means for the future of commerce.

In April 2020 we commissioned a survey of consumers in seven countries in Europe and North America to measure the immediate impact of COVID-19 on payment preferences.

To discover if the changes we saw during the first wave of the pandemic have endured, whether new payment trends have emerged in the past 12 months, and how consumers view the future as we hopefully head towards the end of the pandemic, we recently commissioned a new survey in the same seven countries.

The findings of this research are published in our latest report Lost in Transaction: Consumer payment trends 2021.

 

Download Report

Topics covered in this report include:

  • How consumers have changed their online payment habits during COVID-19, and whether these changes will be sustained once the pandemic is over

  • Whether consumers trust the security of online payments more or less than they did 12 months, and how their experiences during the pandemic have influenced that opinion

  • How cash usage and contactless payments adoption have fluctuated during COVID-19, and whether we’ll see these return to pre-pandemic levels

  • If we will see a resurgence of in-store shopping, and to what extent life will return to “normal” including consumers’ plans to visit bars, restaurants, theatres, and sports events following the pandemic

The report is available to download now.

Click here to read Lost in Transaction: Consumer payment trends 2020

 

 

The survey was conducted among 8,111 consumers (representative by age and gender) in the U.S. (2,000), UK, Canada, Germany, Austria, Bulgaria, Italy (all 1,000). The interviews were conducted online by Sapio Research in March - April 2021 using an email invitation and an online survey.

The use of any third-party brand names in this report is for illustrative purposes only. Consumer attitudes to the specific brands were not considered or analysed as part of the research this report is based on and this report does not represent Paysafe’s or any other party’s views towards the brands themselves or the services they represent.

Tags:
  • Lost in Transaction,
  • Payment trends,

Recommended Articles

Why tackling financial inclusion will be key to the U.S.’ COVID-19 recovery

Mar 29, 2021 - The economic impact of the pandemic has hit many American consumers and businesses hard, and some of those worst affected are the unbanked and their communities. Addressing the issues of financial exclusion must be a priority in the post-COVID-19 recovery.

  • Jan Marc Kuelper , SVP, Enterprise Sales, North America
Read more

The economic impact of the pandemic has hit many American consumers and businesses hard, and some of those worst affected are the unbanked and their communities. Addressing the issues of financial exclusion must be a priority in the post-COVID-19 recovery.

Read more
2020 trends: The evolving role of cash

Dec 17, 2019 - The latest article in our 2020 payments predictions series examines five trends that will impact consumers' relationship with cash in the next 12 months

  • Udo Mueller, CEO paysafecard
Read more

The latest article in our 2020 payments predictions series examines five trends that will impact consumers' relationship with cash in the next 12 months

Read more
What happened in 2019? Our predictions reviewed

Dec 19, 2019 - At the beginning the year we published 11 predictions for the payments industry for the past 12 months. In this article we look back the year to determine what we got right

  • Daniel Kornitzer, Chief Business Development Officer
Read more

At the beginning the year we published 11 predictions for the payments industry for the past 12 months. In this article we look back the year to determine what we got right

Read more