Set up

If you have a Dejavoo Z8 terminal, please power on your device, ensure that you have your network name and password ready and follow these steps:
1. From the idle prompt, press F1 to access the Core Menu.
2. Press #4 for Utility.
3. If prompted for a password, enter 1234.
4. Press #3 for Communications.
5. Press #2 for Local Parms.
6. Press #3 for WiFi.
7. Press #1 for Scan Network.
8. A list of available networks will be displayed. Locate and select the needed network name.
9. Press #2 for Configure.
10. Press #1 for Set Password.
11. Use the alphanumeric keypad to input the password for the network. 
12. Select the green button once you’ve entered the password. 
13. Press the yellow backspace key.
1.    Press #1 for Connect.
2.    Press F2 for YES to confirm connection.
14. The terminal will connect to the network and return to the idle prompt. The WiFi icon will be lit up in black indicating that WiFi is connected.

If you have a Dejavoo Z9 or Z11 terminal, please power on your device, ensure that you have your network name and password ready and follow these steps:
1. From the idle screen, tap the WiFi logo in the top left corner of the screen.
2. Tap on WiFi.
3. Tap on the WiFi Network Name you are trying to connect to.
4. Type in the Network Password using the on-screen keyboard (the password is case sensitive).
5. Once the password is typed in, tap Connect.
6. The device will display a connecting message while it validates the network data.
7. Once validated, the screen will display Connected along with the IP address the device picked up.
8. Press the Red X twice to return to the idle screen.
9. You should see the WiFi logo now connected on the top left of the screen.

If you have a Dejavoo QD2 or QD4 terminal, please power on your device, ensure that you have your network name and password ready and follow these steps:
1. From the idle screen, tap on settings.
2. Tap on WLAN.
3. Choose your network from the list of available networks.
4. Enter the network password using the on-screen keyboard (the password is case sensitive).
5. Once the password is entered, tap Connect.
6. The device will display a connecting message while it validates the network data.
7. Once validated, the screen will display Connected along with the IP address the device picked up.
8. You can then return to the idle screen.

If you have a PAX A80 or A920 terminal, please power on your device and wait for the apps list to appear and then follow these steps:
1. Power on the device and wait for the apps list to appear.
2. Access WiFi settings:
a.    Swipe down from the top of the screen completely to bring up the WiFi settings.
b.    Click the arrow below the WiFi icon to display available local WiFi networks.
3. Connect to the network:
a.    Click on the desired network.
b.    Enter the network password and tap “Connect”.
c.    Once connected, the WiFi signal strength icon should be visible at the top right of the screen.
4.    Return to the main screen:
a.    Press the “O” button at the bottom of the screen to return to the app list.

If you have a Valor VL100 or VL110 terminal, please power on your device and follow these steps:
1. From the main screen tap on the Menu icon.
2. Scroll down and select Comm Config.
3. Tap on WiFi.
4. Tap on desired network.
5. Tap configure and enter password.
6. Tap ok, press Cancel button, then tap connect.

If you have a Valor VP500 or VP550 terminal, please power on your device and follow these steps:
1. From the main screen tap on the WiFi icon at the centre top of the screen.
2. Tap on the desired network.
3. Enter the network password and tap “Connect”.

If you have a First Data FD150 terminal, please power on your device and follow these steps:
5. From the idle screen, touch the orange tools icon.
6. Touch “WiFi”.
7. Touch “Security”.
8. Input the password and then press the green key. Note that passwords must be generated by someone with access.
9. From the “Security” field, choose the appropriate security level for your network. Examples include:
a.    WEP
b.    WPA1-TKIP
c.    WPA1-AES
d.    WPA2-AES
e.    None
3. Input your Wi-Fi password into the “Key” field. For the Alpha key chart, please refer to the link provided in the document.
4. Input your network name into the “SSID” field and then press the green key.
5. Touch “Yes” to apply the settings. The system will then reboot.

If you have a Clover (Compact, Flex, Mini, Duo Printer or Solo Printer) terminal, please power on your device and follow these steps:
1. If no Ethernet cable is plugged in, touch the option to use Wifi instead.
2. Click on the desired network.
3. Enter the network password and tap done.
 

The timing of deposits depends on how your account is set up. Factors such as the processing platform, funding schedule, and whether your account is set for next-day or standard funding can all impact when deposits are received. Additionally, occasional funding delays—due to bank holidays, batch issues, or verification holds—can also affect when your money will be deposited.

Firstly, make sure your terminal is powered off. 

1. Plug one end of the ethernet cable into the ISP (Internet Service Provider) provided router. 
2. Then plug the other end into the terminal labelled ETH (Ethernet). It may also be labelled as a Yellow port.

If you have a Clover terminal, open the paper compartment using the ridge to pull it open. Follow the image on your terminal on how to install the paper.

If you have any other terminal, opening the paper compartment will be the same. Pull on the ridge to open the paper compartment. 

• Take the packaging off the paper roll so it can unroll inside the terminal.
• Insert the paper roll thermal side up when you’re facing the terminal printer (If you scratch the correct side, black carbon marks will appear). Please ensure you’re using thermal paper, or it will not work.
• Once you have installed the paper thermal side up, ensure a quarter inch of paper hangs out. This will ensure the roller has enough paper to grab onto.
• Complete a test transaction.

If the test receipt is printed, the paper is installed correctly. If the test receipt does not print out, then take out the paper roll and flip it over. Complete another test transaction.

Your terminal requires a specific paper size to operate properly:

For the First Data terminal (FD150), your device uses 2 1/4"" x 85' (57mm x 26m) thermal paper. 

For Valor terminals (VL100, VL110, VP500 or VP550), your device uses 2 1/4"" x 55' (57mm x 16.7m) thermal paper.

For Dejavoo terminals (Z8, Z9, Z11, QD2 or QD4), your device uses 2 1/4"" x 50' (57mm x 15.2m) thermal paper.

For PAX terminals (A80 or A920), your device uses 2 1/4"" x 50' (57mm x 15.2m) thermal paper.

For Clover terminals:

• Clover Compact and Clover Flex terminals uses 2 1/4"" x 55' (57mm x 16.7m) thermal paper.
• Clover Mini terminal uses 2 1/4"" x 85' (57mm x 25.9m) thermal paper.
• Clover Duo Printer or Clover Solo Printer uses 3 1/8"" x 230' (80mm x 70m) thermal paper.

If you are unsure which terminal you have, the model of the device can usually be found on the front of the terminal.

Terminals that are wireless, i.e. wires not required for terminals to stay powered on, include:

• PAX A920 
• Dejavoo Z9
• VL110
• VP550
• Clover Flex

These terminals can also have GPRS (General Packet Radio Service/SIM card). Enabling wireless data transfer to and from your card terminal.

Clover terminals have the SIM card pre-installed. Once the device is activated, you will have the option to activate GPRS service. You will be directly billed by Clover.

For all other devices ordered from Paysafe where you have selected ‘Wireless’. The terminal should already have the card SIM pre-installed and activated allowing you to plug and play. The wireless fee will be billed directly from Paysafe. If troubleshooting is needed to get GPRS to work, you or your ISO Partner should call Paysafe for technical support on 800-324-9825 and chose technical support option.