Existing Accounts
If you already have a Paysafe / Netbanx account or if you need general assistance, such as:
- Password resets;
- Account statement / report queries;
- Transaction queries;
- Rate queries;
- Payment queries;
- Netbanx queries or demos;
- Processing refunds;
- Account closures;
- Adding services or products;
- Assistance reconciling your account;
Contact Paysafe merchant support at customersupport@paysafe.com
If you have technical issues such as:
- System issues;
- Beta-to-production;
- Callback issues;
- Recurring billing queries;
- Email notifications and receipts;
- Batch upload issues;
- Error code queries;
- Shopping cart queries;
Our technical support team can be reached at technicalsupport@paysafe.com
You can expect a response within 24 business hours. You can also contact us by phone between 9am and 6pm EST at 1-888-709-8753.