Lost in Transaction: The future of payments for SMBs
How small and medium-sized merchants plan to futureproof their business in the face of a rapidly changing payments landscape
In the fourth edition of our Lost in Transaction report series, our research focuses on the small and medium business sector, and how these merchants plan to stay competitive as the current wave of new payments technology hits the market.
We surveyed businesses in the US, Canada, UK, Germany, and Austria to discover:
What they see as their biggest opportunities and pain points as we head into 2019
The major causes and magnitude of abandoned transactions
How online and in-store merchants plan to balance the seemingly competing priorities of more frictionless payments and the risk of fraud
Whether contactless payments adoption is on the agenda for SMBs in the US