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Four in ten consumers have invested in crypto, says research released by Skrill

May 27, 2021

London, UK — Skrill, the digital payments brand which is part of Paysafe, has released the results of a consumer survey, which uncover a number of trends on the rising popularity and adoption of cryptocurrency. 38% of respondents said they’d either invested in or bought a cryptocurrency, and 84% said they’d heard of at least one cryptocurrency, with 64% recognising Bitcoin.

Of consumers polled for the survey*, carried out between March and April 2021 by Sapio Research in the US, UK, Canada, Germany, Italy, Austria and Bulgaria, 20% said they owned Bitcoin now or had done in the past. Ownership climbs higher in the US (24%) and Bulgaria (36%). Beyond Bitcoin, the report showed that the most known currencies were Bitcoin Cash (31% of consumers), Ethereum (22%) and Litecoin (19%). Ownership rates followed a similar trend, with Bitcoin Cash (9%) slightly leading Ethereum (8%) and Litecoin (7%).

Of the remaining currencies, Ethereum Classic, Dash, and Stellar were recognised by more than 10% of respondents, though ownership rates were as low as 5% or less. With even less recognition, up to 8% of respondents were aware of Chainlink, Tezos, Atom, EOS, OMG, Kyber Network, and 0x.

Consumers’ knowledge and understanding of cryptocurrencies as a financial asset appears sharply divided, with 47% agreeing or strongly agreeing that they don’t know enough about them for use or investment, while 38% considered them too risky for investment overall. However, 28% already believe that cryptocurrencies are a good investment for the future.

That said, consumer understanding appears to be trending higher. Almost a third (29%) of respondents said they know more now about cryptocurrencies than the same time last year, with a quarter (26%) saying they are more likely to invest in cryptocurrencies today compared to 12 months ago.

There was no clear opinion on what makes cryptocurrency useful, with 27% considering them the future of payments, while 26% referred to crypto as a good store of value, and 26% said they are the future of banking. Nonetheless, only 17% said they used crypto for anything other than investment or speculation.

Up to 9% of respondents had used crypto as a payment method in the past month, with almost all (97%) of these trying it for the first time in the last year; 59% of those that had done so in the past month say they are now using crypto to pay frequently, and 44% claim this is now their preferred payment method. However, overall, the vast majority of respondents currently use a combination of debit cards (54%), credit cards (52%) and digital wallets (43%). But overall, almost a quarter (23%) of consumers agreed that payment in cryptocurrencies would become mainstream

“Cryptocurrency adoption has rapidly increased to heights nobody could have imagined even two years ago,” said Rossen Yordanov, Senior Vice President, Skrill and NETELLER, at Paysafe. “We’re seeing that crypto is no longer a niche phenomenon, and our research provides further evidence of that, but there’s a significant opportunity to grow awareness about its potential for payments and transfers. We are working hard to make it easier for people everywhere to buy and sell cryptocurrencies with Skrill and NETELLER.”


About Skrill

Skrill has been making digital payments simple, secure and quick since 2001. We’re an acknowledged world-leader in developing global payment solutions for people’s business and pleasure, whether they’re buying online or sending money to family and friends. We also meet the needs of businesses worldwide, helping them build a global customer base and drive growth.

*About the research

Paysafe’s Lost in Transaction survey was conducted among 8,111 consumers (representative by age and gender) in the US (2,000), UK, Canada, Germany, Austria, Bulgaria, Italy (all 1,000). The interviews were conducted online by Sapio Research in March - April 2021 using an email invitation and an online survey.

Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. In this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 1.1 percentage points from the result that would be obtained if interviews had been conducted with the entire populations of the relevant countries. The sample was selected from online partner panels.

About Paysafe Limited

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.  Further information is available at

Contact Details

Anna Howard, Director of Communications, Europe and Asia, Paysafe
Phone: +442038908975