Loto-Québec champions responsible gaming with Paysafe’s payment solutions
Paysafe gets the ball rolling on a better payment experience for espacejeux.com customers.
In December 2010, Loto-Québec launched North America’s second government-owned and operated online gaming site, espacejeux.com, to provide a responsible alternative to the unregulated online gambling sites in Québec. Established in Canada in 1969, Loto-Québec is a long-standing government agency that also runs a public lottery and operates four casinos, a video lottery network, two gaming halls, and network bingo activities.
Loto-Québec needed a trusted payment partner capable of delivering a secure payment processing system that not only protected sensitive data but also helped it maintain its commitment to responsible gaming and an excellent customer experience. Paysafe, with its industry-leading payment gateway and innovative payment processing solutions, was the ideal partner to support them.
As a result of our innovative technology and robust payment solutions, more than 10,000 player accounts were successfully created in the first two months of launching espacejeux.com, and the site continues to grow.
To learn how Paysafe’s tailored payment solutions can support your business, get in touch with us today.
Balancing Enhanced Player Experience With Responsible Gaming
To ensure optimum payment security and a smooth payment experience, Loto-Québec required its espacejeux.com payment system to support its goal of being a responsible gaming site. Therefore, the system needed to confirm users were old enough to play, residents of Québec, and able to retain control over their spending.
To make the account registration process easy and straightforward for users, Loto-Québec wanted a solution that would allow credit cards to be used as the primary tool for validating a player’s legal age and proof of residency.
In addition, Loto-Québec needed to offer several preferred local funding options, including credit card payments and online Direct Debit. Limitations on the number of profiles using the same credit card were crucial to promote responsible gaming, while Electronic Fund Transfer (EFT) was essential for the disbursement of winnings to minimise fraud risk.
Finally, it was critical that payments were processed through a PCI-DSS-compliant payment gateway capable of supporting mobile payments, tokenization of cardholder data, and comprehensive back-office reporting.
Improving payments with Paysafe’s processing solutions
Paysafe developed a fully customized end-to-end solution to meet the goals of espacejeux.com. For account registration, we integrated a third-party identity verification service into the payment gateway. When a player submits credit card information during the account registration process, a request is sent to a third-party information solutions agency. The credit card information is then authenticated and validated to confirm the player is over 18 and resides in Québec.
For account funding, we provided standard gateway offerings and several customized integrations to allow credit card payments and Direct Debit. To satisfy the regulation criteria for the payout of winnings, we offered our gateway’s EFT functionality for the site.
To meet PCI DSS requirements associated with maintaining player accounts and the storing of credit card data, we implemented a tokenization solution that captures cardholder information through a secure iFrame embedded in the espacejeux.com hosted payment page, protecting users’ payment details.
With all of this, we’ve helped Loto-Québec make the espacejeux.com launch a success, and have paved the way for long-term growth. The combination of innovation and customization has had a huge and positive impact, enabling espacejeux.com to provide players with a smooth, enjoyable gaming experience, while allowing the company to establish its credentials as a responsible gaming organization.
Looking ahead
With these enhancements in payment processing and innovative gateway technology, we helped Loto-Québec make the espacejeux.com launch a success and paved the way for long-term growth. The combination of innovation and customization has had a hugely positive impact, enabling espacejeux.com to provide players with a smooth, enjoyable gaming experience, while allowing the company to establish its credentials as a responsible gaming organization.
Discover how Paysafe’s custom payment solutions can help your business thrive.