To help us direct your question to the best team to provide an answer please select which option best describes you.
Powering trusted payments and positive impact
We are pleased to share our 2024 Sustainability report, marking another key milestone in our sustainability journey. This year’s report highlights the progress we’ve made since launching our strategy in 2023. Over the past year, we’ve moved from laying the foundation of building systems and frameworks needed to drive change to bringing our sustainability goals to life.
Empowering safe payments and better experiences – for everyone
Our sustainability framework guides our work as we strive to increase our positive impact and mitigate our risks. It dovetails with our corporate strategy to have plans and actions that are responsible, ethical and for the benefit of our stakeholders. The framework focuses on three pillars: ‘Trusted technology’, ‘Engaged employees’ and ‘Thriving society’ – underpinned by our ‘Responsible business principles’.
The report provides a comprehensive framework that articulates our sustainability vision, focus areas and commitments. It also includes a governance framework for the management and oversight of these topics, setting strategy and reporting on progress.
Committed to strengthening governance and ethics
We promote effective governance, ethics and compliance across our organisation and to our stakeholders. Strengthening governance and enhancing our approach to risk management are key focus areas of our new corporate strategy as we strive to set the right foundations for sustainable growth.
Delivering on our consumer-focused strategy means we must act ethically, responsibly and in accordance with all applicable legislation and compliance requirements. We reinforce this commitment with robust policies, standards and procedures.
Our expectations extend beyond our employees to our value chain, with clear requirements for suppliers and increasing work to engage them on our sustainability ambitions.
Elevating wellbeing and inclusion in the workplace
Our talented and diverse workforce, underpinned and enabled by our collaborative culture, are a vital source of competitive advantage for our business.
We are committed to enabling our people to perform at their best by giving them a great place to work – one that rewards commitment, promotes engagement, offers development opportunities and prioritises their wellbeing. This also helps to attract and retain the talent we need to deliver on our ambitions.
Championing a culture that is welcoming to all people is embedded in everything we do, from how we recruit and promote talent, to the policies that support our colleagues inside and outside of work.
Striving to make a positive contribution to society
Our fast and easy-to-use payment options enable a broad spectrum of customers to find the right product for their needs. Ensuring our solutions remain accessible and inclusive is central to our commitment to provide positive outcomes for consumers.
We also believe in being a responsible corporate citizen whose impact goes beyond the customers who choose to work with us. With the launch of Paysafe Giving in 2024, we have heightened our support for worthwhile causes and the communities where we operate.
Finally, understanding our own carbon footprint and the climate related risks and opportunities we face remain the key focuses of our environmental considerations.
Delivering security and privacy for consumers and merchants
As a global financial services business, our success is built on trust. Having a brand that is synonymous with security and protection for customers is critical to our strategic ambition to become the leading player in the experience economy.
The nature of our business means we handle, transmit and store large amounts of financial assets and sensitive information for consumers and businesses. We continually invest in the security of our products, services and internal processes to manage and mitigate the threat of financial crime, to protect data privacy and to maintain our systems.
Beyond that, achieving positive outcomes from all our dealings with customers is important to our mission. We take particular care to consider the needs of vulnerable customers in all our practices.As technology plays such a key role in our offering, we are committed to its responsible stewardship, this year introducing new principles to guide our development and use of all technology.
