SMS Terms & Conditions (US)
Paysafe Payment Processing Solutions, LLC
Effective Date: 1/8/2026
By providing your mobile telephone number and accepting these SMS Terms & Conditions, you agree that Paysafe Payment Processing Solutions, LLC (“Paysafe”, “we”, “us” or “our”) may send you operational SMS messages only.
Paysafe Operational SMS program
1. Program Description
Paysafe may send text messages to the mobile number you provide for operational purposes only, including account updates, service notifications, transaction alerts, customer support communications, security notices, and other messages relating to your use of Paysafe products and services. Acceptance of these SMS Terms & Conditions will result only in operational SMS messages being sent to end users.
Messages may be sent using automated technology where permitted by applicable law; however, Paysafe will not use an automated telephone dialling system for lead generation purposes.
2. SMS Acceptance Process
Paysafe may obtain your mobile number through merchant onboarding, account registration, account management, customer support, or other Paysafe channels. By providing your number and accepting these SMS Terms & Conditions, you agree to receive operational SMS messages from Paysafe only.
Paysafe may include wording such as: “Click ‘Submit’ to agree to our use of your information as explained in our Privacy Notice and these SMS T&Cs. By accepting these SMS T&Cs, you agree that we may send you operational SMS messages only.”
3. Acceptance to Receive Operational Messages
By providing your mobile telephone number and accepting these SMS Terms & Conditions, you understand that Paysafe will use this number to send operational SMS messages only, including messages sent using automated technology where permitted by applicable law. Acceptance of these SMS T&Cs does not authorise Paysafe to send marketing SMS messages.
You represent that you are the authorised user of the mobile number provided and that you are authorized to agree to receive operational SMS messages at that number.
4. Message Frequency
Message frequency varies based on your interactions with Paysafe, account activity, and operational servicing needs. Messaging frequency may increase during account servicing events or customer support interactions.
5. Opt-Out Instructions
You may stop receiving operational SMS messages at any time by replying STOP. After sending STOP, you may receive one confirmation message acknowledging your opt-out. Once processed, you will no longer receive SMS messages for that program, except where legally required or necessary to complete a pending request, provide security-related information, or administer your account.
6. Help Instructions
For Help, Call 800-324-9825 (Customer Care - 6AM CST to 9PM CST Mon-Fri & Technical Support - 24/7).
7. Message and Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.
8. Carriers
Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
9. Privacy
Information collected through the Paysafe Operational SMS program is processed in accordance with Paysafe’s applicable Privacy Notice and published privacy practices https://www.paysafe.com/privacy/120126_Comprehensive_Privacy_Notice_EN.pdf .
Paysafe processes personal information in accordance with applicable privacy laws and will not sell personal information collected through the Paysafe Operational SMS program to third parties.
10. Eligibility
You must be at least 18 years of age, or the age of majority in your jurisdiction, to enrol in the Paysafe Operational SMS program.
11. Changes to Mobile Number
You agree to notify Paysafe promptly if you change, transfer, or relinquish ownership of the mobile number used to enrol in the program.
12. Program Modifications
Paysafe reserves the right to modify, suspend, or terminate the Paysafe Operational SMS program at any time without prior notice.
13. Disclaimer
Delivery of SMS messages is subject to effective transmission by your mobile carrier and network provider. Paysafe does not guarantee message delivery or availability.
14. Contact Information
For General Assistance about SMS program, email merchantsupport@merchants-help.com or call 800-324-9825.
For Technical assistance email technicalsupport@merchants-help.com.