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Paysafe ranks among the top 3 brands in the J.D. Power 2023 U.S. Merchant Services Satisfaction Study.

See how we stack up against the competition on the full report.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Paysafe’s factor performance highlights:

We achieved the highest score for the “Service Interactions” factor and outperformed the merchant services industry average for all customer satisfaction drivers.

  • Service Interactions
  • Cost of Service
  • Equipment and Technology
  • Payment Processing
  • Security and Chargeback Management


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