Contact us
To help us direct your question to the best team to provide an answer please select which option best describes you.
Why was my withdrawal returned?
Very rarely a withdrawal may be returned from your bank back to your Paysafe Wallet account.
The reason is usually provided by the bank which has rejected the payment. Most common reasons include but are not limited to:
- mismatch in names (incorrect or incomplete beneficiary name, third-party withdrawal, or withdrawal to a business account)
- incorrect bank account details (invalid SWIFT, bank code or bank account number)
- the beneficiary (your) bank cannot credit the withdrawal due to their internal bank policy
Depending on the reason for the returned withdrawal, you should double-check your correct and complete banking details and register your bank account once again.