Payments

After a merchant sends funds to your Paysafe Wallet Account, these funds will appear in your account balance as an incoming transaction right away.

Check the transactions tab, or export your transaction history to find a particular transaction.

Withdrawing funds to a personal bank account is quick and free.

Bank Account not added

To start a withdrawal, first add your bank account details: 

1. Tap on the Withdraw tab
    
2. Enter the amount. Hit Continue.
    
3. Enter your phone number, and log in to Bank of America
    
4. Select your banking institution
    
5. Review your transaction. Tap Send. 

 

Bank Account already added 

1. Tap on the Withdraw tab
    
2. Enter the amount. Select a bank account from the drop-down menu. 
    
3. Review your transaction. Tap Send. 

It usually takes up to 5 business days for the funds to arrive at your bank account. 

Note: The bank account you send funds to should be a personal bank account in your name, i.e. the name registered on the Paysafe Wallet Account should be same as the bank account holder.

Missing withdrawal

In case your withdrawal is missing after the processing timeframe of 5 business days has passed, contact us at paysafewallet-support@paysafe.com so we can trace the withdrawal.  

All transactions will be visible on the dashboard. Tap See all next to Transactions. When you select a particular transaction, you’ll be able to see the type, time and the amount, also whether the transaction is incoming or outgoing. 

The status of the transaction will be marked on the transaction icon. Pending transactions have a yellow dot, and unsuccessful transactions red dot.

You can also easily and conveniently export your transaction history.  

1. Tap the Export icon from the top right corner of the Transactions page.
    
2. Select the date range, and transaction type.
    
3. Hit Get file. 

 

The bank withdrawal is usually processed with the standard timeframe. However, on a rare occasion, there may be delays, due to unforeseen circumstances. If 5 business days have passed since your withdrawal had been initiated, please contact us at paysafewallet-support@paysafe.com so we can trace it. You will be required to send a bank statement, showing full bank account details, your name as the bank account holder, the bank account number, and full transaction history for that bank account since the date of the withdrawal. 

Very rarely a withdrawal may be returned from your bank back to your Paysafe Wallet account.

The reason is usually provided by the bank which has rejected the payment. Most common reasons include but are not limited to: 

• mismatch in names (incorrect or incomplete beneficiary name, third-party withdrawal, or withdrawal to a business account) 
   
• incorrect bank account details (invalid SWIFT, bank code or bank account number)
   
• the beneficiary (your) bank cannot credit the withdrawal due to their internal bank policy 

Depending on the reason for the returned withdrawal, you should double-check your correct and complete banking details and register your bank account once again. 

There is no timeframe for processing returned withdrawals as the time depends on all involved parties, including the processing banks.