If you're experiencing login issues, check out some of the most common scenarios along with suggested solutions.

1. The credentials you enter are incorrect. Make sure you enter your registered e-mail and that the spelling is correct. If you cannot remember your password, follow the “Forgot Password” steps.
2. There was an issue with your One-time Password. If you typed the wrong OTP, request another one. If you haven’t received it, try switching the delivery method (between e-mail and SMS) if possible.
3. Your login failed due to a technical error. Retry later.
4. We couldn’t complete your login. This can happen if you are using public or insecure internet connection (e.g. open Wi-Fi) , VPN, proxy, or other IP masking tools, and that you aren’t sharing your device with other users. Try again using a secure connection. If your account is restricted, you will get and on-screen message with instructions.
5. There were too many failed login attempts. Try again later. These may be wrong password attempts, wrong OTPs, or OTP resend attempts.

If it is none of the above scenarios, you can try clearing the app cache or reinstalling the app.

Alternatively, you may be unable to log in because:

• Your account was closed at your request.
• Your account has been permanently closed.
• Other login restrictions.

For such scenarios, contact us to request a review of your case.

You can reach us at paysafewallet-support@paysafe.com.