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What to do if I don’t get the OTP code within reasonable time?
- tap Resend and wait up to 60 seconds
- If needed, switch the OTP delivery method (SMS <-> Email).
- For e-mail, check your Spam or Junk folders. For SMS, check your network coverage.
- Make sure you are checking the phone number or e-mail registered with your Paysafe Wallet.
There is a limitation to the number of times you can request a One-time Password to be resent, and to the number of times you enter an OTP. If the limit is reached, you’ll have to wait for a few minutes before trying again. Once you request a new code, the old one becomes invalid.
If you have a persistent issue with not receiving your OTP or you have lost access to your phone, contact our Customer Service for support at paysafewallet-support@paysafe.com.