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You can control your spending by locking your Paysafe Mastercard® directly from the app. This will decline all new authorizations, but it won't affect payments that have already been authorized. Locking your card is also the fastest action you can take if you are worried about your card’s security. To lock your card simply follow the steps below: 

  1. Log in to your Paysafe mobile app and click on the Card icon.
     
  2. Click on Settings. 
     
  3. Click on the ‘Lock card’ button.  
     
  4. Confirm the action with your PIN. 

Once completed, all transactions will be temporarily disabled.

How do I unlock my Paysafe Mastercard®?
You can unlock your card at any time to resume transactions by following the same steps above. You'll need to enter your Paysafe Account PIN to unlock your card.