You should first contact the merchant directly to resolve the issue. Depending on their policies, you can request a refund, start a dispute, or ask for an update in the following situations:

• You’re not satisfied with the goods or services purchased with your Paysafe Mastercard®
• You haven’t received your shipment yet (check the expected delivery date and the merchant’s terms first)
• You want to stop or question a recurring payment for an online subscription

If the merchant is unable to resolve the issue or refuses to help, and your case is eligible, you can then contact us for further assistance at paysafewallet-support@paysafe.com.