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How do I dispute a transaction?
You can contact the merchant directly, and initiate a dispute, request a refund, etc. depending on their policies, in the following cases:
- If you're not satisfied with the goods or services, bought with your Paysafe Mastercard®
- If you haven't received your shipment yet (Before requesting a refund from the merchant, get acquainted with the expected delivery date and purchase conditions)
- For recurring payments related to online subscriptions (Check how to cancel your subscription)
If the merchant isn't cooperating, please get in touch with our support team at paysafewallet-support@paysafe.com.