Verification

PaysafeGo is a financial instrument, and the financial regulators require our customers to verify their identity before they start using their wallets for transactions. Knowing our clients helps us take the necessary and appropriate measures to store and securely encrypt their data.

Once your wallet is created, you can move on to the KYC process.

If electronic verification is available, we’ll try to verify your identity automatically. You’ll see a screen with your personal details to review and confirm, and you may be asked to verify additional information, such as the last digits of your SSN.

If electronic verification isn’t available or isn’t successful, you’ll be prompted to submit identity documents.

Note: We accept government-issued photo IDs, which need to be valid (not expired), such as ID, passport, and driver’s license. For US customers, we only accept IDs issued in the United States.

Submit an address verification document, issued in your name within the last 90 days. In the drop-down menu you can see a list of the acceptable documents (e.g. card or bank statement, utility bill, etc.)

The address proof should be clear, and legible.

We aim to review each document within 24 hours.

Once your identity has been successfully verified, you will receive a confirmation e-mail and will be able to proceed to sending and receiving funds.

To verify your PaysafeGo, we ask you to provide certain verification documents. However, your documents may get rejected if they don't meet our requirements.

Some of the possible reasons for rejecting documents are:

• Your address verification document did not have a date of issue on it.
• Your address verification document did not show the same name that is registered on your PaysafeGo.
• Your bank statement didn’t show one or more pieces of information: your names, the full account number and/or IBAN, the bank code or routing number (SWIFT/BIC) and your bank's logo/insignia.
• The details on your document (i.e. names, bank/card details) don't match the ones registered in your PaysafeGo.
• Your card statement exposed your full card number. You should mask the sensitive information from the middle digits so that only your BIN (first six to eight digits) and the last two to four digits are visible.
• You sent an image of your card instead of a document for your card.

Note: We'll do our best to review and accept your documents as promptly as possible.

To verify your identity as a part of the PaysafeGo verification process, you may be asked to upload a valid government-issued photo ID document. For the residents of the United States of America, this should be a US-issued photo ID.

We accept the following identity verification documents:

• Passports
• ID cards
• Driving licenses

Important requirements for your identity verification document:

• Your ID document should be valid (do not send in expired documents);
• Your ID document should be a color copy;
• We should be able to see your photo, full name, birth date, signature and the document number;
• The copy should be in high definition quality (easy to read) and should display all four edges of the document;

Please also note that:

• Passports should be open on the page with your photo and passport number; 
• When sending an ID card (or a driving license which contains personal details or issue/expiry date on the back side) be sure to include separate images of the front and the back side of the document.

Note: We'll do our best to review and accept your documents as promptly as possible.

The limits for all your transactions are shown in your wallet app. When you reach a certain transaction threshold, we’ll ask you to verify your bank account, and submit a second piece of government-issued ID.

Your withdrawal limits will be shown on the Withdrawal screen.

Your prepaid card limits are available under Card > Spending limits.

If you refuse to go through the simple verification process, you will be unable to take advantage of your account’s functionalities, such as receiving and sending money, having a prepaid card or withdrawing. We strongly recommend completing the verification, as it only takes several minutes.