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Quick Reference for the Netbanx Back Office

Getting Started

  1. Accessing the Back Office
  2. Getting Help
  3. Using the Self-Serve Option
  4. Accessing your Messages
  5. Changing your password

 

Customer Profiles

  1. Searching for an existing customer profile
  2. Creating a new customer profile or billing record
  3. Processing a manual transaction from the Customer Profiles tab
  4. Viewing transactions from the Customer Profiles tab

 

Reporting

  1. Introduction: Types of Reports
  2. Activity Reports
  3. Searching by TXN ID
  4. Chargeback History Reports
  5. Setting up automated (scheduled) reports
  6. Setting up an automated chargeback report

 

Transacting

  1. Cancelling a settlement
  2. Issuing a refund
  3. Using the Virtual Terminal
  4. Using the Batch Upload feature 

 

Reconciling

  1. Viewing your account statement
  2. When to expect your funds
  3. Factors affecting reconciliation

 

E-Learnings

Simply provide your Doing Business As name or Paysafe Account Number to access the content. 

  1. Netbanx Back Office Tour 
  2. Introduction to Chargebacks

 

Reference Documentation

  1. Paysafe Glossary for Merchants
  2. Getting Started with the Netbanx Back Office
  3. Netbanx Back-Office User Guide
  4. Chargeback Guide
  5. PCI Compliance
  6. Error Codes
  7. Card Payments API
  8. 3D Secure API
  9. Customer  Vault API
  10. Direct Debit API
  11. Alternate Payments API

 

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