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At the time of enrollment, merchants must provide a copy of the terms and conditions of the subscription service to the cardholder (via email, SMS/text, or other delivery method as agreed with the cardholder) even if no amount was due at the time of issue. This must include:

  • Confirmation that the cardholder has agreed to a subscription, unless the cardholder cancels.
  • The start date of the subscription.
  • Details of the good/services.
  • The ongoing transaction amount and billing frequency/date.
  • A link or other simple mechanism to enable the cardholder to easily cancel any subsequent transactions online.


Merchants must also send a reminder notification (via email or SMS/text) including a link to an online cancellation policy at least 7 days before initiating a recurring transaction if:

  • A trial period, introductory offer, or promotional period is about to expire.
  • The nature of the recurring agreement has changed (for example, the price or billing period).