Contact us

To help us direct your question to the best team to provide an answer please select which option best describes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application
  • I’m a member of the media


Business Portal – Merchant Support Contact Options: 
  1. For most queries it is best to contact your Account Manager.   
  2. Use Support link (in the portal sidebar to log your request via a ticketing form which goes direct to the iGaming Merchant Test Portal Support Team)
  3. Email:


Paysafe actively encourage Merchant feedback on how this portal service can best integrate with your operational workflows and add further value to your business.

Merchants should therefore work closely with their Account Manager who is best placed to co-ordinate your queries and advise you on Merchant Test Portal activities such as:

  • Updates on functionality development pipeline and timelines.
  • Refinements in the on-boarding/integration process and any changes in support documentation processing.
  • Processing and prioritising your valued Merchant User feedback.


Tutorials coming soon.