Contact us

To help us direct your question to the best team to provide an answer please select which option best describes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application

The Customer Service team provides general service to our customers who are using Skrill, Neteller, or paysafecard and have questions related to account maintenance, blocked and failed transactions, or missing payments. Our agents provide support in eight languages across the globe, including English, Italian, Spanish, French, Portuguese, German, Russian, and Polish.

The CDD team is responsible for gathering information from clients in order to minimize the risk of financial fraud. Part of their scope is the verification of personal documents as well as clients' accounts.