Contact us

To help us direct you question to the best team to provide an answer please select which option best descibes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application
  • I’m a member of the media

Join our Customer Service team

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions. In our Sofia office we do provide exceptional support for existing customers via phone and email. You can meet some of our customer service colleagues below as well as some of the members of the VIP team responsible for our VIP clients. They are one big family that is constantly growing so do not forget to check our openings.

Embrace the challenge and join our next Customer Service group on October 10th.

Explore the languages for which we’re currently recruiting.


VIP Executive with German and English

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Customer Relations Executive with French and English

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Customer Relations Executive with English

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VIP Executive with Portuguese and English

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Hear from our Customer Service team

How many languages do you speak? Do you consider your foreign language skills useful for your career or your life abroad? We certainly do. Read our stories and join a team of professionals.

I have joined the Paysafe team in Bulgaria back in 2017. At first, I had close to no knowledge about Paysafe. However, after what was the most relaxing and enjoyable interview ever, I unexpectedly met an old friend in the corridor outside the interview room. Later that day, I had a thorough discussion about Paysafe with him and I was utterly impressed with the company’s culture, people and various benefits and perks.

People say first impressions are everything and, almost 3 years later, I have never doubted my decision to join the Paysafe family.

It is very important to mention that Paysafe is a very open and inclusive company. The team is international, very diverse and friendly.

- Tiago Horta, Customer Relations Executive

I grew up in a town near Sofia and graduated in German at a local high school. German language, history and culture have been a big part of my life ever since.

However, I decided to stay in Bulgaria, because it’s my home. And I believe that home is where you feel happy.

I chose to work in Customer Services at Paysafe because of the nature of the job. It’s dynamic, and I learn all the time. We also get the chance to develop skills in how to communicate with people, not only over the phone but also face to face, and this is the best way to get to know yourself and others.

Tsvetomira Parhomenko, Customer Service Quality Analyst

Meet the VIP Team

For me, being part of a global company as Paysafe for over four years is not just an experience, it is a journey, an adventure. Here I have the opportunity to grow as person and move my career up to another level. 

I have started my Paysafe career as a VIP Onboarding Executive. Within two years I was promoted to a Senior VIP Onboarding Executive. Currently I am VIP Team Leader in the same team my journey began with.

My current position is giving me the chance to improve my leadership skill and support my teammates. I am also involved in the hiring and onboarding processes.

To be around smart, young, motivated people is empowering and creates a unique environment.

There’s always something new and exciting happening. Every day is different from the previous one. It’s a challenge but at the end of it I can see it’s been worthy.

- Elena Tsvetkova, VIP Services Team Leader

Ever since a young age, English has been my window to the big world out there. Because of it, I had the chance to grow and develop myself in the global environment, not the secluded one around me. As enhancing my skill set has always been a priority, I made a choice to be a part of Paysafe as there is always room to grow.

Even though I have not been here long, the professionalism of colleagues and superiors never ceases to amaze me. From the very begging, I was greeted warmly and quickly became confident that our trainers knew the material and knew it well as they had an answer for every possible question I could think of. Our activity is demanding in a positive matter and the environment is nurturing, it encourages growth - both personal and professional. What more can you ask for?

Martin Yordanov, VIP Executive


We have a great social benefits package - 25 days annual paid leave, health insurance, sports card, internet allowance, team events, company discounts, variety of soft skills, business and technical training programs.

We also offer opportunity to work from the comfort of your home and select the most suitable office collaboration days for you and your team.

At Paysafe, we strive for speed and efficiency in our recruitment process. If you are interested in applying for one of the open roles we have, our Interview Process Whitepaper can help you prepare for the path that lies ahead.


Interview Process

Do not hesitate to #Plugintopaysafe and take a look at our open roles at the link below:


Active Roles