We have reached an adoption tipping point; more Generation Z consumers habitually shop using a smartphone than via traditional eCommerce. So how should online businesses be reacting to this shift?

Our latest research report, Lost in Transaction: Gen Z expectations at the checkout, takes a closer look at the attitudes and payments preferences of Generation Z. Here are our key takeaways.

The new industry standard for authorising card payments to comply with Strong Customer Authentication requirements is going to have a significant impact on merchants. So should they be concerned?

As soon as a new payments or currency-based instrument evolves, so too does a form of fraud to exploit it.

Of all the changes brought about by the smartphone, the rise of a culture of immediacy has arguably run the deepest.

When introducing mobile order-ahead capabilities, the right level of preparation and resources can go a long way in keeping frustrations at bay, on both sides of the service counter.

As companies work harder to attract Millennials, where does this leave the rest? Are older consumers increasingly being left out of the conversation?

Where next for digital retailing? The answer is, of course, literally everywhere.

Danny Chazonoff recently spoke with Business Reporter’s Joanne Frearson for the Sunday Telegraph’s latest Future of Payments report.

Why ignoring mobile payments is no longer an option for travel operators