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Press releases
Security ranks as number one eCommerce priority for SMBs
Oct 23, 2018
Security overtakes reliability and cost in payments decision-making process thanks to rise in emerging payment methods
London (United Kingdom) – More than half (52%) of online small to medium sized businesses worry that the move to frictionless payments, such as transactions that take place behind the scenes in apps, is leaving them more open to fraud and will negatively impact revenues according to a new report from Paysafe. This concern is heightened by the fact that 74% feel they are being more aggressively targeted by fraudsters now compared to a year ago and 55% consider card fraud an increasing challenge.
These concerns mean SMBs across the globe now view security as the most important factor when considering their eCommerce setup. Security (59%) ranks above reliability (49%), cost (47%) and ease of transactions including refunds (40%). SMBs are also wary that these concerns may hamper the buyer journey for consumers. Over half (69%) believe that longer verification processes during the payment stage – which could potentially combat these issues – runs the risk of losing consumers, and 70% admit they don’t know how to balance security with an acceptable customer experience, highlighting the trade-off faced by online merchants.
Buying into a fragmented payments landscape
Leading global payments provider Paysafe’s latest research report, entitled Lost in Transaction: The Future of Payments for SMBs, is an international research report investigating the attitudes of small and medium online businesses in the UK, US, Canadian, German and Austria to the evolution of payment types. It also incorporates further insights from offline, brick-and-mortar merchants in North America.
Abandoned transactions are also posing a problem, with 11% of purchases not being completed. Yet, while 25% believe this reflects successful fraud checks, 41% say abandoned transactions have a major impact on business performance. Notably, 21% believe purchases are abandoned purely because of a lack of payment options at the checkout phase.
When it comes to which payment options to offer, 75% believe offering multiple choices is essential, while 83% plan to introduce new payment methods in the next two years. Credit cards and debit cards (offered by 84% and 73% of online merchants respectively) remain relatively ubiquitous, while 43% of merchants currently accept digital wallets, with a further 17% looking to adopt them over the next 24 months. Meanwhile, 67% believe accepting prepaid cards gives access to new customers, and 45% say they will offer online cash replacements in response to consumer demand, and to service the unbanked, in the next two years. One method with the greatest anticipated gains is mobile apps, with 41% planning to offer them in the next two years, up from 19% currently.
More innovative forms of payment
But merchants are also taking notice of macro consumer trends. 64% agree that consumers want more innovative ways to get short-term credit, as evidenced by the recent rise of ‘Pay Later’ style products which give consumers more flexibility. They also appear to be conscious of ‘proactive innovation’ – a surprising 40% of North American SMBs say they will be capable of delivering Amazon Go-style checkout-free stores in the next two years, to improve customer experience and reduce friction.
Oscar Nieboer, Chief Marketing Officer, Paysafe Group, commented:
“On balance, security concerns continue to prevail for online merchants. This is despite newer ways to pay no longer being perceived as an aspiration but a business imperative. This may go some way to explaining the rise of prepaid cards, online vouchers and cash replacement systems, which can alleviate these issues for both consumers and merchants. Yet, smaller eCommerce merchants are very conscious of the need to keep pace with the major retailers. While the giants roll out cashierless locations in new markets, online SMBs are aiming to innovate in parallel ways to punch above their weight as they see this as critical to business success.”
North American contactless boom
In the US, offline merchants are pushing to accept contactless transactions. Sixty percent expect to offer it over the next couple of years (compared to 37% at present) as the payments landscape fragments (29% of US merchants report a decrease in cash payments). Research undertaken earlier this year showed 54% of UK consumers recently made a contactless payment, compared to only three percent of US consumers. But North American merchants’ willingness to enhance the in-store experience to improve efficiencies (72%) and speed up in-store payments (62%) could finally symbolise a step change in innovation.
Readiness for invisible payments
Brick-and-mortar businesses also expect to widen their payments portfolio to appeal to consumers. Fifty-nine percent believe they will have apps to allow customers to pay for goods automatically and 68% will have smartphone driven systems. 40% even expect to have fully frictionless, Amazon-Go style systems – a clear departure from the largely card-based delivery still widespread currently. Twenty-one percent plan smartphone-driven systems in six months while 42% expect them in two years.
Necessary decision to better their businesses
“The balancing act between security, flexibility, frictionless payment and speed is a sensitive one but efficiency continues to be top priority for both on and offline merchants. What comes across clearly in our latest study is the vaulting ambition of businesses across the card present and card not present space, and how they plan to evolve their payments offer in the next few years,” added Nieboer.
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About Lost in Transaction: The future of payments for SMBs research
Over 2017 and 2018, Paysafe has published a number of independent research reports in the Lost In Transaction series. This new volume – supported by London-based agency Loudhouse in Q3 2018 – looks at the evolution in demand from merchants in the small business sector for payment types.
The merchants surveyed for the report form two groups. We surveyed businesses that accept card not present transactions (online merchants) and ones that accept card present transactions (offline, bricks-and-mortar merchants).
The card not present merchants comprised 601 companies from the US, Canada, UK, Germany and Austria, employing between 1-50 employees and making $60,000-$10m in sales. The card present data comes exclusively from 306 US and Canadian businesses with the same revenues and levels of employees.
About Paysafe Group
Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.
With over 20 years of online payment experience, an annualised transactional volume of over US $80 billion, and approximately 3,000 employees located in 12+ global locations, Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.
Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.
Visit us at www.paysafe.com.
For Media Inquiries, please contact:
Kate Aldridge: SVP, Corporate Communications, Paysafe Group
Phone/SMS: +44 750 079 7547
Email: kate.aldridge@paysafe.com
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Paysafe’s Andrea Dunlop wins ‘Woman in PayTech’ award
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Paysafe extends money transfer service
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Paysafe scoops up two 2018 EGR North America Awards
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Paysafe Unveils Same-Day Merchant Settlement
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Paysafe announces Google partnership
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Paysafe completes acquisition of iPayment
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Paysafe launches Paysafecash – the ground-breaking new payment solution for the ‘cash consumer’
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Paysafe unveils exciting new “Plug into Paysafe” brand positioning
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Paysafe Bulgaria brings new tech skills to Bulgarian schools
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Paysafe scoops further global recognition as ‘great place to work’
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New collaboration between NMI and Paysafe provides partners and merchants with significant international reach and capabilities to grow their business
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Paysafe Bulgaria wins Employer Brand and Investment in Human Capital award
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Paysafe to acquire iPayment
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Stuart C. Harvey, Jr. Appointed Chairman of Paysafe
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Paysafe Further Strengthens its Executive Team
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Paysafe’s Kelby Berg named one of the Electronic Transaction Association’s ‘Forty Under 40'
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PaysafeCard named best ‘modern workplace’ at 2018’s ‘Great Place to Work’ awards
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AtYourGate and GOLO Team up to Launch App to Take the Hassle out of Airport Shopping
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Paysafe’s Andrea Dunlop named one of ‘Most Influential Women in Payments in 2018’
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Paysafe Gears Up for an exciting 2018 Verizon IndyCar Series Season
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Verifone Announces Paysafe as First to Deliver Verifone Connect with Both Carbon and Engage to QSRs and Small and Medium Retailers in the U.S.
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Paysafe Further Strengthens its Payment Processing Management Team
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Paysafe signals major expansion into North America with new 2018 Verizon IndyCar Series partnership
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Paysafe wins Payment Solution of the Year at Global Gaming Awards
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Money transfers made easy with Skrill Send Direct
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PaysafeCard is named 2nd best international company in Austria
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Skrill sponsors F5WC, the world’s largest 5-a-side football tournament
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Skrill sponsors leading esports team QLASH
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PaysafeCard doubles down on esports, becomes Global ESL Payment Platform Partner and one of ESL’s main sponsors worldwide
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Paysafe wins record number of awards in 2017
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Paysafe scoops Best Customer Policy accolade from Forbes Bulgaria Business Awards 2017
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Paysafe rated as one of Canada's top two employers in the Glassdoor Employees' Choice Award
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Paysafe takes flight with Ethiopian Airlines
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Paysafe picks up two high profile awards at the UK Payments Awards
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PaysafeCard is one of 2017’s ‘Austria's Leading Companies’ for fourth year running
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Paysafe Bulgaria Donates Computers to Local Schools
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New research reveals that Americans want digital services and online payments from their Parks & Recreation departments
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More than half of consumers think fraud is inevitable when shopping online and want business to heighten security measures
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Paysafe to partner inaugural Barbarians women’s team
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Paysafe partner with world-famous touring rugby team Barbarian FC in aid of Help for Heroes
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Consumers to abandon cash by 2020
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Paysafe partners with top-ranked Canadian open-wheel rookie, Zachary Claman DeMelo in his Verizon IndyCar Series debut
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Paysafe provides new payment options for DraftKings in Europe
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PaysafeCard launches in Brazil, providing a free online prepaid payment method to the region’s largest market
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Paysafe completes acquisition of Merchants’ Choice Payment Solutions
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Paysafe scoops a Stevie® Award at the 2017 International Business Awards
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Paysafe Group plc: Unaudited Interim Results for the 6 months ended 30 June 2017
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Paysafe launches cross-border payments strategies to drive business growth
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Paysafe offers Android Pay in Canada
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Paysafe’s Brian McArthur-Muscroft named Inspirational Finance Director of the Year at 2017 FDs’ Excellence Awards
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Paysafe Group plc: Annual General Meeting
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Paysafe wins top prize at the 2017 Employer Brand Management Awards
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Spain’s Correos selects Paysafe to drive e-commerce payments
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Paysafe Group plc: Final results for year ended 31 December 2016
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Paysafe appoints Tim Thurman as Chief Digital Officer
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Paysafe launches GOLO mobile ordering platform
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Paysafe appoints Oscar Nieboer as Chief Marketing Officer
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Paysafe to exhibit at ICE Totally Gaming & London Affiliate Conference
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Paysafe supports swimmers in Commonwealth Youth Games quest
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Paysafe donates 10,000 hot meals for Syrian citizens
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Paysafe Bulgaria office named one of the ‘25 most popular offices in the world’
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Paysafe Group plc: Trading update for year ended 31 December 2016
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Paysafe Group plc: Share Buyback Programme
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Response to share price movement
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Paysafe Group opens new Isle of Man office
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Hey big Christmas spenders: Brits spend up to twice as much on presents as other Europeans
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Paysafe Group plc Trading Update
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Paysafe partners with ServiceMax to provide integrated payment solutions for the field service industry
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Crowd for Angels partners with Paysafe
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Paysafe launches EMV-enabled global omni-channel services through expanded partnership with Handpoint
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Paysafe named Best Merchant Acquirer/Processor at 2016 Payments Awards
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payolution launches in the UK
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Paysafe to attend Money 2020 in Las Vegas
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IOU Financial and Paysafe Partner to Fuel Small Business Growth
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Rapid Transfer: Skrill boosts its instant banking option
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Paysafe acquires affiliate technology provider Income Access
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Global-e appoints Paysafe as merchant acquirer
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Unaudited Interim Results for the 6 months ended 30 June 2016
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Payolution launches e-commerce payments service in Netherlands
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Paysafe Group plc Annual General Meeting - Trading Update
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Paysafe bolsters international processing capabilities with European cross-border acquiring services
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DraftKings expands payment options in the UK
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Paysafe and Emerchants to deliver card solutions for gaming operators
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Paysafe begins trading in FTSE 250 Index
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Paysafe delivers strong FY 2015, positive outlook for 2016
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Inclusion in FTSE 250 Index from 21 March 2016
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Paysafe expands HomeSend partnership to offer more cross-border payments
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Paysafe joins Vendorcom
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Paysafe provides suite of payment services for Payfriendz P2P app
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Pay for PlayStation® games with PaysafeCard
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Deal of the Year – Quoted Company Awards 2016
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Strong trading in Q4 completes transformational year
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Full Year Trading Update
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TJC Selects Paysafe to Manage its Entire Payments System
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Update on 2009-2010 Data Breaches
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Proposed move to Main Market
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Paysafe Wins Deal of the Year at UK Tech Awards 2015
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Q3 Trading Update and Capital Markets Day
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Optimal Payments Becomes Paysafe in Game-Changing Global Rebrand
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Result of EGM
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Optimal Payments Announces IDC/Games As First Online Games Merchant To Go Live On NETELLERGO!
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Optimal Payments Partners with Emergent Payments to Support International Growth of Digital Businesses
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Notice of EGM
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Half Year Results for the six months ended 30 June 2015
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Completion of Acquisition of Skrill
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Receipt of FCA Approval
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Directorate Change
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Optimal Payments Partners with Revolut for the Launch of an Innovative Currency Exchange Solution
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Adjustment to Terms of Meritus Acquisition
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Trading update
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Optimal Payments Partners with RentMoola to Digitize the Rental Market
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Optimal Payments Honoured at Prepaid365 Awards For Net+ Prepaid MasterCard
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Update on acquisition of Skrill
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Optimal Payments Adds Strategic Mobile Capabilities with Acquisition of FANS Entertainment Inc.
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Optimal Payments Wins Two Honours at CNP Awards 2015
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Trading Statement
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Optimal Payments Awarded Best Payments Company at Inaugural EGR North America Awards
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Posting of Annual Report and Notice of AGM
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Optimal Payments Leads the Way with Global Bitcoin Payment Acceptance
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Proposed Acquisition by Optimal Payments of Skrill to Create Leading Global Player in Online Payment and Digital Wallet Services
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2014 Full Year Results
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Shane Hibbeler Joins Optimal Payments as Vice President of Sales
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Optimal Payments’ Elliott Wiseman Wins at European Counsel Awards 2015
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Optimal Payments Wins at Top Industry Awards in London
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Optimal Payments is Top Sponsor at Annual Fantasy Sports Trade Association Winter Conference
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NETELLER Selected as gamigo’s Alternative Payment Method For Online Gaming
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Share Price Movement
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Directorate Changes
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Optimal Payments Launches Developer Centre and Suite of REST-based APIs
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Optimal Payments Processes a Record Amount of #IceBucketChallenge Donations for ALS Canada and Contributes $10,000 to the Cause
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Optimal Payments Launches New Payment Processing and Fraud Management System for eBay-owned Magento E-commerce Platform
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Optimal Payments and 888 announce partnership to provide payment processing services to licensed U.S. online gaming operators
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Optimal Payments announces that Chairman Dale Johnson intends to step down
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ShoeMe.ca selects Optimal Payments’ NETBANX to enhance fraud protection
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Optimal Payments and Channel 1 Media partner to deliver seamless ecommerce services for professional sports franchises
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The Canadian Red Cross Selects Optimal Payments’ NETBANX Online Payment Services
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Optimal Payments supports Britain’s leading snow sports athlete, Zoë Gillings, in her 2014 Olympic Qualification campaign
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Optimal Payments and Vantiv Announce Processing Agreement
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MasterCard and Optimal Payments sign five year strategic partnership agreement
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Optimal Payments and Wahanda celebrate the success of Wahanda Connect