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Lost in Transaction: The US in-store small and medium business payments outlook for 2023

Download our latest research report entitled ‘Lost in Transaction: The US in-store business payments outlook for 2023’. This report focuses on merchants’ current and future strategies around payment methods, as well as expectations for the year ahead.

In October 2022, we commissioned a survey of 200 SMBs (small to medium-sized businesses) in the U.S. to explore their view on customer experience, payment methods offering and new technology, as well as how they think payments will play a role in their business operations in 2023.

The findings of this research are published in our latest report: Lost in Transaction: The US in-store business payments outlook for 2023.

Topics covered in this report include:

  • How enhancing the in-store customer experience is key to driving business.
  • Merchants’ plans on modernizing the checkout through new technology.
  • Businesses’ outlook for 2023.
  • How merchants leverage payments for growth and competitive differentiation.

Click here to read Lost in Transaction: The US in-store business payments outlook for 2023.

This survey was conducted with 200 payment method decision-makers across the U.S. of in-store businesses with $60,000 to $10 million in revenue, and with between one and 50 employees. The interviews were conducted online by Sapio Research in October 2022. Please note that due to rounding, some figures may not correspond to the totals provided.

The use of any third-party brand names in this report is for illustrative purposes only. Consumer attitudes to the specific brands were not considered or analyzed as part of the research this report is based on and this report does not represent Paysafe’s or any other party’s views towards the brands themselves or the services they represent.