Resources for Platform Staff

All documents are to be viewed by platform / SaaS staff only unless: 

*Indicates that you are you may download the document and share it with your merchants via email (not via link).

** Indicates that you may share the link to that specific document with your merchants

 

English

• Payout Days Explained
• Paysafe Glossary for Platform Partners (Saas Staff)
• Frequently Asked Questions for Platform Partners (Saas Staff)
• Online Application Guide - Canada* 
• Online Application Guide - USA *
• Red Flags: Signs of Fraudulent Applications (Saas Staff)
• Paysafe Glossary of Payment Terms for Merchants**
• Frequently Asked Questions for Merchants**
• Using the Netbanx Back Office  - Platform version (Saas staff)
• Using the Netbanx Back Office (Merchant version)**
• Common Error Codes (Netbanx)
• Understanding Chargebacks**
• Credit Card Transaction Flow - Direct Merchants**
• Credit Card Transaction Flow - Intergrated / Platform Merchants**
• Code of Conduct for the Credit and Debit Card Industry in Canada**

 

Check out our Paysafe Insights blog for enlightening articles about payments products and industry news!

 

Français

• Glossaire Paysafe pour les commerçants**
• Foire aux questions pour les commerçants**
• Guide du module d’administration de Paysafe**
• Erreurs les plus fréquentes – Guide de dépannage (Netbanx)**
• Gestion de la rétrofacturation - guide de rétrofacturation destiné au marchand**
• Code de conduite destiné à l’industrie canadienne des cartes de crédit et de débit**