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All posts by tag Consumer experience
How merchants can cater to Latin American consumers with alternative payment methods
In Latin America, alternative payment methods are consistently gaining popularity. Why is this the case, and how can merchants cater to millions of Latin American consumers?
- Aug 31, 2023
- Four minutes
eCommerce merchants can thrive with optimised seasonal deals and payments
Consumer behaviour is changing. Here’s how eCommerce merchants can optimise seasonal deals to achieve success.
- Aug 17, 2023
- Three minutes
Supporting independent gas stations and C-stores with payments technology and industry associations
How Paysafe's specialized petro payments provider is deepening collaboration with North Dakota and Utah-based trade associations to strengthen member engagement and industry support.
- Aug 02, 2023
- Five minutes
How eCash can help European iLottery operators hit the jackpot with customers
Consumers across Europe are continuing to embrace online lotteries, so how can operators ensure they’re delivering the best experience possible to match player expectations? Offering a variety of payment options, including online cash, is crucial.
- Jul 25, 2023
Cross-border payments: how merchants can redefine customer experience
With summer upon us, merchants must support customers as they make travel, tourism and hospitality cross-border payments using different currencies from around the globe.
- Jun 27, 2023
- Three minutes
How restaurants are leveraging payments to improve customer experience
Paysafe’s new partnership with Applova brings order-ahead solutions and frictionless payment processing to restaurants across the U.S., creating an elevated customer experience.
- Jun 22, 2023
- Five minutes
Consumers embrace experiences and raise payments expectations as living costs continue to soar
It may be no surprise that consumers are adapting the way they spend, with change dictated by tighter budgets and an uncertain economic outlook. But the way spending is changing is presenting consumer-facing businesses with both challenges and opportunities.
- Jun 20, 2023
- Four minutes
Overcoming payment limitations can help membership and wellness platforms reach peak performance
Summer’s almost here, so it’s time for membership and wellness platforms to re-align with annual wellness goals – after all, these are an important commitment all year round. But how can platforms provide the best experience for health and wellness clients and members?
- May 25, 2023
The c-store revolution: bringing convenience and connection to local communities
From their extended hours of operation to the wide variety of products they carry and the expansion of convenient payment options available, convenience stores (c-stores) have become the ultimate one-stop-shop for busy people on the go while also serving as third spaces for community members to gather and socialize.
- May 22, 2023
How Payments Technology is Revolutionizing the Restaurant Industry
Modern payment solutions that allow customers to order and pay at the table are on the rise in the U.S., improving the restaurant experience without sacrificing the quality of service.
- Apr 27, 2023
Why providers of essential services should enable bill payments with eCash
The growth of cashless payments is making it harder for cash-reliant consumers to pay for essentials like utilities, healthcare, and even government services. eCash can make these services more accessible and inclusive, while cutting costs for providers.
- Feb 21, 2023
Meeting consumer demand for frictionless payment experiences this Valentine’s Day
In an article originally published in Hospitality Technology, our President of Merchant Solutions Afshin Yazdian discusses how small businesses that offer an experiential service will need to leverage frictionless transactions to remain competitive this year.
- Feb 14, 2023
Évaluation du paysage des paiements pour le jeu en ligne au Royaume-Uni
Zak Cutler, président de Global Gaming chez Paysafe, évalue les tendances clés de notre rapport de recherche de 2023 « All the ways players pay » (Toutes les façons de payer des joueurs) et ce qu’elles signifient pour les opérateurs de paris sportifs en ligne britanniques qui cherchent à stimuler l’acquisition et la fidélisation.
- Feb 08, 2023
New Year’s Resolution for the fitness industry: Getting your payments process into shape
This month we saw the annual tradition of creating New Year’s resolutions. According to a YouGov poll, 50% of adults say exercising was their top resolution. It’s no secret that after the festive season’s overindulgence, many people look to get back in shape – whether by signing up at a gym, joining a yoga or pilates studio or practicing self-care at a spa or wellness center.
- Jan 25, 2023
The value of cash in a time of crisis: how consumers are taking control
As the cost of living continues to rise, many of us are scrutinising our spending and trying to find ways to budget more effectively. Here, we explore why cash is proving key – and how merchants can offer payments options that better meet consumers’ needs and drive inclusivity.
- Jan 24, 2023
Optimizing the payment experience for iGaming players as the market expands
2022 was a banner year for iGaming. The sector has undergone an expansion in North America and this trend is expected to continue in 2023. More broadly, the global regulated gambling market is projected to grow by $260.44 billion during 2023-2027, according to Research and Markets. With operators keen to continue their growth and expansion into more jurisdictions, enhancing the user experience becomes vital, especially as it relates to payments.
- Jan 18, 2023
Leveraging data to drive small business growth
Paysafe’s new partnership with Markaaz highlights the importance of data – from managing a business’ online presence to finding new ways to engage with customers - to successfully drive long-term small business growth.
- Jan 17, 2023
How and where the global iGaming industry looks set to grow in 2023
2022 was a year of significant growth for global iGaming, especially through the increase in new markets embracing legal online sports betting or casino. It’s thanks to this that the industry is starting the new year in a strong position.
- Jan 05, 2023
How restaurants in the US can benefit from using QR codes & payments
QR codes that allow customers to order and pay-at-table are on the rise in the U.S., improving the restaurant experience without sacrificing the quality of service.
- Dec 12, 2022
- Four minutes
It takes a village: supporting the small businesses that make our communities unique
Small businesses play a vital role in building up local communities – from creating jobs to driving economic growth through new ideas and innovations that enrich the regions they serve and live in – these companies are paving the future while empowering the next generation of entrepreneurs.
- Nov 14, 2022
Payment technology serving Hispanic or Latino-owned businesses
According to the U.S. Small Business Administration, nearly one in four new businesses is Hispanic-owned. As we celebrate Hispanic Heritage Month from September 15 to October 15, we take a moment to look at the representativity of the Latino and Hispanic communities in the country and how payment processing can serve as an ally to this growing merchant segment.
- Oct 12, 2022
Fintech for good: creating a financially inclusive future
Beyond product innovation, Fintech companies are collaborating with community advocates, non-profits, and other institutions to impart positive social change and build a more transparent, accessible, and inclusive financial system.
- Sep 21, 2022
The eCash advantage: why it's high time merchants accepted cash at the online checkout
Consumer demand for online cash payments is on the rise. Merchants who accept it at the online checkout stand to gain a significant competitive edge.
- Sep 15, 2022
Merchant’s guide: adding new payment options to the online checkout
Today, around the world, and particularly among younger generations, smartphone apps and digital wallets are used to make purchases and transfer payments with just a few taps. There are several emerging payment options available that are quickly gaining popularity with consumers. This brings a great level of convenience to online purchases and transactions.
- Sep 06, 2022
Has security won the war against convenience in online payments?
Keeping their payment details safe is customers' top priority when they shop online. But that doesn't mean they're willing to jump through endless hoops or accept poor user experiences as the inevitable price of greater security.
- Sep 01, 2022
Embedded finance applications and opportunities: right product, right time, right place
We’re seeing both tried-and-tested and more novel applications of embedded finance from players in all industries. Here we take a look at some use cases – and highlight the three critical elements that successful approaches have in common.
- Aug 30, 2022
How can financial services providers become more inclusive?
For both fintechs and incumbents, a stand-out customer experience is increasingly synonymous with digitalization. But a truly inclusive financial system should be accessible to everyone, including those who predominantly rely on cash.
- Aug 25, 2022
Evolution and opportunity in the embedded finance ecosystem
In this article, we’re exploring the embedded finance environment today. How and why we’ve got to where we are, and what embedded finance means for consumers, merchants, and other key players.
- Jul 26, 2022
Lost in Transaction 2022: 5 key findings from our latest research on consumer payment habits
How has the skyrocketing cost of living changed customers’ payment preferences? What are their expectations moving forward, and how do they fit with the payment trends we've been observing over the past few years? In April this year, we interviewed 11,000 consumers in 10 countries across Europe and the Americas to find out.
- Jul 14, 2022
Lost in Transaction Peru: Consumer payments trends 2022
Supporting a large unbanked population and with alternative payment methods (APMs) already trusted by many consumers, Peru presents a rich opportunity for merchants.
- Jul 05, 2022
Powering the payments experience with AI
AI. We’ve read about the hype and the promise – as well as some amazing applications in many industries. Here we look at how it’s impacting payments in particular.
- May 04, 2022
Wallet-as-a-service: the next big thing in embedded finance
Today, embedding payments and other financial products into non-financial apps — embedded finance — is the most exciting trend in fintech, and with good reason.
- Mar 10, 2022
Why next-generation payments are the key to taking open banking to the next level
Both consumers and merchants have proved they’re eager for change in financial services, but what we’ve seen since PSD2 is just the beginning. We look beyond the opening up of APIs to see what sort of next-generation payments will satisfy demand as innovation in open banking gains pace.
- Nov 23, 2021
US online sportsbooks: why payments are key to player acquisition
Getting potential players to open a sports betting account is highly competitive, and in some cases costly. So getting the first deposit journey right is essential for operators to maximise the opportunity of this fast-growing industry.
- Sep 30, 2021
How agile platforms drive innovation
Competitive. Innovative. Fast-to-market. No business today can be these things without a winning payments platform behind it. Here we discuss why agility above all else is critical—and what factors you need to consider to ensure you have a platform that underpins success.
- Aug 25, 2021
Offering more payment choices at the checkout is a must. Here's why.
Consumer habits and expectations continue to change when it comes to online payments. Reacting to this is critical for businesses, and that begins by offering more digital payment methods.
- Jun 22, 2021
Understanding local payment preferences in Latin America
Why alternative payments are key to succeeding in the region’s eCommerce space
- Jun 10, 2021
The changing ways of paying: how consumers will drive payments innovation in 2021
The next wave of payments tech evolution is going to be shaped by consumer habits.
- Apr 27, 2021
The evolution of payments technology
Five trends we expect to have a significant impact on payments in 2021.
- Feb 04, 2021
How long until subscriptions take over high street shopping?
The subscription economy is booming, and many businesses are turning to this model to futureproof in line with evolving consumer payment habits.
- Jan 19, 2021
Why Black Friday will be a catalyst to re-thinking the online checkout
The UK is heading into Black Friday and Cyber Monday weekend with all non-essential stores closed, meaning that consumers will need to search online for holiday season deals. How these shoppers pay, and who they choose to buy from, could re-shape the eCommerce checkout for UK retailers permanently.
- Nov 30, 2020
Why businesses must invest in innovation during COVID-19
Businesses have been asking themselves whether they can afford to invest during the pandemic, with so many other priorities to consider. But the question shouldn't be whether they can afford to invest during COVID-19, it is whether can they afford not to.
- Nov 17, 2020
Re-inventing the retail experience after COVID-19
Stores have re-opened, but the impact of COVID-19 on retail will be permanent. What role can payments play in getting customers back through the door today, and the evolution of the retail industry?
- Aug 19, 2020
The importance of omnichannel for ISVs
Three reasons why ISVs should consider adding a true omnichannel solution to their payment strategy.
- Aug 13, 2020
Will second screening become the norm for sports fans?
As professional baseball and basketball makes its return in the US, we ask what role second screening can play in televised sport's evolution, and how sports betting operators can benefit from this.
- Jul 28, 2020
Has COVID-19 moved the needle on security vs convenience?
In the final article in our Lost in Transaction: The impact of COVID-19 on consumer payment trends series, we ask whether consumer attitudes to security and frictionless checkouts has been affected.
- Jun 17, 2020
LiT: The long-term impact of COVID-19 on eCommerce
The COVID-19 pandemic is forcing many consumers to adjust their spending habits. But will these changes result in a permanent shift in shopping preferences?
- May 26, 2020
How COVID-19 is impacting consumer payment preferences
Five key takeaways from our latest research Lost in Transaction: The impact of COVID-19 on consumer payment trends, and what they mean for the future of eCommerce
- May 04, 2020
Combating COVID-19: Integrating an order ahead service
By facilitating payments remotely and in advanced of completing the transaction, businesses dramatically cut down the time commitment they are demanding from customers to be outside of their homes.
- Apr 20, 2020
Why payment choice is key to attracting younger consumers
The appetite for alternative payment methods is especially strong in younger consumers, according to our latest consumer research Lost in Transaction: Gen Z expectations at the checkout
- Nov 20, 2019
Online cash is key for digital banks in the DACH region
Online banks must consider how consumers in Germany, Austria, and Switzerland feel about using cash if they want to capture significant market share
- Oct 23, 2019
Is Generation Z shaping the future of payments?
Our latest research report, Lost in Transaction: Gen Z expectations at the checkout, takes a closer look at the attitudes and payments preferences of Generation Z. Here are our key takeaways.
- Sep 19, 2019
Credit solutions and the frictionless checkout
Can retailers offer installment payments and a better customer experience?
- Sep 17, 2019
Is small the new big for US shoppers?
Paysafe and American Express take a look at how U.S. consumer shopping trends are reverting back to a preference for small businesses.
- Aug 07, 2019
eCommerce checkouts: Driving incremental sales
As competition heats up online and leading retailers look to capture sales and keep customers coming back, key trends are emerging for delivering a dynamic, sales-focused checkout experience.
- Aug 01, 2019
Key takeaways from Lost in Transaction: The end of risk?
Our latest research report examines consumer appetite for biometrics to replace passwords in CNP payment authentication, and how voice-activated payments will have an impact on eCommerce
- May 31, 2019
Preparing your platform for the camp registration rush
Summer is just around the corner and that means parents are beginning to research which are the right summer camps to keep their kids busy for the coming months.
- May 22, 2019
Why more choice means a better way to pay taxes and bills
Three benefits to Canadian consumers and businesses of having more payment methods available for paying their taxes and bills
- Apr 11, 2019
Do merchants have anything to fear from 3DS 2.0?
The new industry standard for authorising card payments to comply with Strong Customer Authentication requirements is going to have a significant impact on merchants. So should they be concerned?
- Mar 25, 2019
A case for mobile sports betting regulation in the US
Our latest research data indicates that casinos are missing out on a new revenue stream by not supporting online gaming regulation.
- Mar 15, 2019
Three reasons you must diversify your checkout now
Card payments remain popular online, but the payments landscape is changing. Here are three reasons online businesses should seriously consider adding more payment methods to their checkouts.
- Mar 14, 2019
US online sports betting: All the ways players pay
How operators can win online sports bettors in the US
- Feb 20, 2019
How eCommerce SMBs are future-proofing their businesses
One major takeaway from our Lost in Transaction: The future of payments for SMBs research is that online businesses are committed to giving consumers more flexibility
- Nov 14, 2018
Are you ready to maximise sales this festive season?
In his latest blog, Todd Linden CEO, Payment Processing, North America, explains the anatomy of a successful sales conversion over the Christmas shopping period.
- Nov 06, 2018
Are in-store invisible payments the future?
With Amazon Go looking to expand both in the US and UK, are we seeing a glimpse into the future of the in-store payments experience?
- Oct 29, 2018
Lost in Transaction: Payment Trends 2018
What do consumers really think about new payment methods and evolving technology such as mobile wallets, biometrics, and frictionless payments?
- Sep 01, 2018
Benefits of a collaborative relationship with your PSP
What CFOs and FDs can do to get the best out of their relationship with their payment service provider
- Aug 28, 2018
Are you being short changed by your payments system?
The five considerations businesses need to bear in mind when taking on a payment service provider in order to make sure they’re getting the right partner for their current and future needs.
- Jul 26, 2018
Delivering regulated online sports betting in the US
Neil Erlick explains how payments will underpin user experience and differentiation for operators
- Jul 18, 2018
eMerchants must consider accepting multiple currencies
Businesses will have to consider implementing payments solutions which prioritise international considerations, as opposed to only servicing local consumers.
- Jun 26, 2018
Faster Payments in the US and its impact on PSPs
The US bank-owned Clearing House’s scheme, which has already begun testing transfers, will cut down the processing time of inter-bank transfers from a number of days to being almost instantaneous
- Jun 22, 2018
What does the future of payments look like for SMBs?
For SMBs, navigating the payments landscape can feel unduly treacherous. maintaining a balance between competing with larger businesses on consumer experience and having a financially feasible product
- Jun 19, 2018
eLearning technology and the opportunities with payments
Are payments the key to a bright future for education platforms?
- Jun 01, 2018
Voice-activated payments: The road ahead
Consumers’ dislike of friction is well-documented. And merchants have had to adapt to this new reality by offering seamless online and offline experiences and more payment choices.
- Apr 10, 2018
The trailblazing world of payments innovation
Key takeaways and trends from Money20/20 Asia 2018
- Mar 28, 2018
A challenge uniting online and land based gaming
Regardless of where or how players engage, operators must focus on continuously improving the user experience within each model.
- Mar 15, 2018
Where payments meet plumbing
How payments fits into the connected homes and Internet of Things equation
- Mar 01, 2018
Have yourself a frictionless Christmas
How can merchants keep friction to a minimum and encourage more customers to go through with their purchases?
- Dec 07, 2017
What to keep an eye on this Black Friday
Retailers need to ensure their omnichannel strategies are tight to capitalise on the biggest bargain hunting days of the year and the unofficial beginning of the Christmas shopping period.
- Nov 23, 2017
Fraud reduction as a strategy
While the prevailing industry view is that a convenient user experience wins over tight security, customer expectations are far more nuanced; staying safe online is still a priority.
- Oct 20, 2017
Payment security and the cult of convenience
As competition in e-commerce grows increasingly stiff, customer experience is the new mantra. Consumers are firmly in control. So merchants are on a mission to erase friction and maximise convenience.
- Oct 19, 2017
Disruption and the new retail experience
Not only are consumers savvier than ever, they also want to be in control of every aspect of their shopping experience. Here’s how merchants can stay on top of this development and reap its rewards.
- Sep 13, 2017
Lost in Transaction: key findings on consumer behaviour
Paysafe commissioned an independent research study to investigate buying habits, attitudes to cash and preferred payment methods in the UK, US and Canada. Here’s what we found out.
- Sep 05, 2017
From omnichannel. To unichannel.
The word “omnichannel” is losing relevance. It might have sufficed in the e-commerce landscape of five years ago, but today’s scenarios are vastly more complex.
- Aug 24, 2017
Juggling compliance and immediacy in the digital age
Of all the changes brought about by the smartphone, the rise of a culture of immediacy has arguably run the deepest.
- Aug 16, 2017
Living up to mobile capability
PYMNTS have released their July Payments-as-a-Service (PaaS) Tracker, in collaboration with Paysafe.
- Jul 26, 2017