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All posts by tag Lost in Transaction
eCommerce merchants can thrive with optimised seasonal deals and payments
Consumer behaviour is changing. Here’s how eCommerce merchants can optimise seasonal deals to achieve success.
- Aug 17, 2023
- Three minutes
Payments in VR, AR and the Metaverse: consumers are ready for new experiences
We look at the current state of payments in VR and AR, the future of buying in the metaverse, and how businesses can help customers embrace change.
- Aug 08, 2023
- Four minutes
AI in payments: consumer awareness and trust must grow to reach its potential
The potential for AI in payments is vast, and yet our recent Lost in Transaction report found that usage and appetite among consumers is low. So why is this the case, and how can this potential be realised?
- Jul 27, 2023
- Three minutes
How eCash can help European iLottery operators hit the jackpot with customers
Consumers across Europe are continuing to embrace online lotteries, so how can operators ensure they’re delivering the best experience possible to match player expectations? Offering a variety of payment options, including online cash, is crucial.
- Jul 25, 2023
Changing of the card: why consumers are welcoming the age of the digital wallet
Mobile and digital wallets are growing in popularity and importance for the modern consumer, according to our recent report. We tackle the shifting attitudes driving this change, and what businesses can do to embrace the future of payments.
- Jul 06, 2023
- Three minutes
Consumers embrace experiences and raise payments expectations as living costs continue to soar
It may be no surprise that consumers are adapting the way they spend, with change dictated by tighter budgets and an uncertain economic outlook. But the way spending is changing is presenting consumer-facing businesses with both challenges and opportunities.
- Jun 20, 2023
- Four minutes
Check out 3 key findings from our latest consumer payment trend research, Lost in Transaction 2023
How do consumers prefer to pay in 2023? And how has the ongoing economic uncertainty impacted their payment preferences and spending behaviour? In April this year, we interviewed 14,500 consumers in 14 countries across Europe and the Americas to find out about the latest consumer payment trends.
- Jun 01, 2023
- Five minutes
What is fiat wallet-as-a-service and how does it boost crypto adoption?
Embedded finance has been a fintech industry buzzword for the last couple of years, but no review of its explosive growth, or the rise in consumer demand for alternative payment methods, is complete without a look at cryptocurrency and the role that fiat wallet-as-a-service has to play.
- May 17, 2023
Meeting consumer demand for frictionless payment experiences this Valentine’s Day
In an article originally published in Hospitality Technology, our President of Merchant Solutions Afshin Yazdian discusses how small businesses that offer an experiential service will need to leverage frictionless transactions to remain competitive this year.
- Feb 14, 2023
The value of cash in a time of crisis: how consumers are taking control
As the cost of living continues to rise, many of us are scrutinising our spending and trying to find ways to budget more effectively. Here, we explore why cash is proving key – and how merchants can offer payments options that better meet consumers’ needs and drive inclusivity.
- Jan 24, 2023
Lost in Transaction: The US in-store small and medium business payments outlook for 2023
Download our latest research report entitled ‘Lost in Transaction: The US in-store business payments outlook for 2023’. This report focuses on merchants’ current and future strategies around payment methods, as well as expectations for the year ahead.
- Jan 10, 2023
The eCash advantage: why it's high time merchants accepted cash at the online checkout
Consumer demand for online cash payments is on the rise. Merchants who accept it at the online checkout stand to gain a significant competitive edge.
- Sep 15, 2022
Has security won the war against convenience in online payments?
Keeping their payment details safe is customers' top priority when they shop online. But that doesn't mean they're willing to jump through endless hoops or accept poor user experiences as the inevitable price of greater security.
- Sep 01, 2022
Will pro-cash legislation halt the march towards cashlessness in the U.S.?
Massachusetts blazed the trail in 1978, making it illegal for businesses to refuse cash payments back when debit cards and credit cards were still rare and digital wallets were the stuff of science fiction.
- Aug 18, 2022
Lost in Transaction Chile: Consumer payments trends 2022
A leader in Latin America when it comes to financial inclusion, the big banked population of Chile use their debit cards more than ever. But as eCommerce continues to increase, alternative payments methods (APMs) are gaining traction.
- Jul 28, 2022
Lost in Transaction 2022: 5 key findings from our latest research on consumer payment habits
How has the skyrocketing cost of living changed customers’ payment preferences? What are their expectations moving forward, and how do they fit with the payment trends we've been observing over the past few years? In April this year, we interviewed 11,000 consumers in 10 countries across Europe and the Americas to find out.
- Jul 14, 2022
Lost in Transaction Peru: Consumer payments trends 2022
Supporting a large unbanked population and with alternative payment methods (APMs) already trusted by many consumers, Peru presents a rich opportunity for merchants.
- Jul 05, 2022
Lost in Transaction: Consumer payment trends 2022
Download our latest research report entitled ‘Lost in Transaction: Consumer payment trends 2022 – Navigating online payments in the age of uncertainty’. This report focuses on changing consumer payment preferences and increased demand for control, flexibility and security.
- Jun 29, 2022
Tracking the diversification of the online payment landscape
It has been clear for years that the future of online payments isn’t going to rely on a general consumer consensus focused on one, or even a handful of payment methods. Regional preferences have been a developing trend throughout global digital payments as eCommerce has evolved, but so too has been a general shift away dependency on card payments.
- Dec 14, 2021
The role of cash after COVID-19
The pandemic has driven consumers away from stores and businesses for the majority of the past 15 months. When we go back to normal, will the role of cash change?
- Jun 04, 2021
Are consumers planning to return to the high street?
In-person spending is already bouncing back, but appears unlikely to return to pre-COVID-19 levels overall despite nearly half of all consumers planning to return to stores as frequently as they did before the pandemic. However, only a small minority of consumers plan to only shop online in the future.
- May 13, 2021
Will cash make a comeback after COVID-19?
The use of cash has dipped during COVID-19, but looks likely to bounce back after the pandemic. Contactless adoption continues to be identifiable consequence of the pandemic, but the US is significantly behind other countries.
- May 10, 2021
Do consumers trust online payments more now than before COVID-19?
According to our latest research consumers appear to be slightly more confident in the security of online payments than this time last year. This may explain a shift towards more frictionless payment methods. At the same time tolerance for being a victim of fraud is lower.
- May 07, 2021
How COVID-19 has permanently changed payment habits
The online payments landscape is continuing to diversify, and COVID-19 has been an accelerant. Consumers have changed the way they pay online during COVID-19, and plan to make these changes permanent. In many cases, consumers now have a new preferred payment method.
- May 06, 2021
Lost in Transaction: Consumer payment trends 2021
Download our latest research report on how COVID-19 has changed the payments landscape, and what that means for the future of commerce.
- May 05, 2021
Why COVID-19 will re-shape US consumers’ relationship with cash
In the wake of the pandemic, more US consumers are making digital payments than ever before. But that doesn’t mean they’re leaving cash behind, with many seeing eCash as the solution to many of their concerns when it comes to paying online.
- Dec 10, 2020
Why technology has businesses optimistic about the future of in-store retail
The global pandemic and social distancing measures have had a significant impact on the ability for stores to do business as ‘usual’ throughout 2020. But businesses remain optimistic about the future, and cite evolving checkout technology as the reason why.
- Dec 09, 2020
Why Black Friday will be a catalyst to re-thinking the online checkout
The UK is heading into Black Friday and Cyber Monday weekend with all non-essential stores closed, meaning that consumers will need to search online for holiday season deals. How these shoppers pay, and who they choose to buy from, could re-shape the eCommerce checkout for UK retailers permanently.
- Nov 30, 2020
Are cart abandonments derailing the growth of eCommerce?
More consumers are shopping online during the pandemic, and many say they are planning to do so permanently. But cart abandonments are also on the rise, and this is become a problem for merchants. So could cart abandonments derail the growth of eCommerce in the post COVID-19 era?
- Nov 26, 2020
Why businesses must invest in innovation during COVID-19
Businesses have been asking themselves whether they can afford to invest during the pandemic, with so many other priorities to consider. But the question shouldn't be whether they can afford to invest during COVID-19, it is whether can they afford not to.
- Nov 17, 2020
Why security is still the primary concern for online businesses and consumers
Our latest Lost in Transaction research report asked businesses about how they had been affected by COVID-19, and their plans moving forward. The security of their checkouts, and alternative payment methods, are top of their agendas.
- Nov 12, 2020
Are consumers using payment methods to track their spending more accurately?
Businesses have noticed a change in the way people are paying since the outbreak of COVID-19. Could a new focus on managing their finances be a reason? And if so, how can alternative payments methods make a difference in this area?
- Nov 10, 2020
Why businesses are turning to eCash during COVID-19
Consumers are shopping online more due to COVID-19, but many still prefer to use cash or increasingly do not want to share their financial details. So eCommerce businesses are turning to eCash to win new customers.
- Oct 29, 2020
How COVID-19 has reshaped the SMB checkout: In-store
There is a growing gap developing between those in-store businesses that do have an online presence and those that do not, that has been exposed by COVID-19.
- Oct 22, 2020
eCash and mCommerce: A perfect match for Gen Z consumers?
Half of Gen Z consumers shop more on mobile than on any other device, making them the leading adopters of mCommerce. With that trend growing, how can businesses better respond to their shopping needs?
- Jul 30, 2020
How to keep new online customers after COVID-19
Alternative payment methods such as digital wallets and eCash are key to the 18% of consumers that have spent money online for the first time during COVID-19 coming back after the end of the pandemic.
- Jul 13, 2020
Has COVID-19 moved the needle on security vs convenience?
In the final article in our Lost in Transaction: The impact of COVID-19 on consumer payment trends series, we ask whether consumer attitudes to security and frictionless checkouts has been affected.
- Jun 17, 2020
LiT: The long-term impact of COVID-19 on eCommerce
The COVID-19 pandemic is forcing many consumers to adjust their spending habits. But will these changes result in a permanent shift in shopping preferences?
- May 26, 2020
LiT: COVID-19 and the future of subscription payments
One impact of COVID-19 has been an increased reliance on subscriptions, for food, other goods, or entertainment services. But will we see this surge develop into long-term market growth?
- May 21, 2020
LiT: What’s next for cash post-COVID-19?
There is still a significant role for cash in consumer payments, but with shoppers increasingly relying on eCommerce in the wake of COVID-19, will their relationship with cash change? And if so, how?
- May 14, 2020
LiT: Is COVID-19 a catalyst for US contactless adoption?
As part of our Lost in Transaction: The impact of COVID-19 on consumer payment trends article series, we asked US consumers whether the pandemic had changed their attitude to contactless payments.
- May 13, 2020
How COVID-19 is impacting consumer payment preferences
Five key takeaways from our latest research Lost in Transaction: The impact of COVID-19 on consumer payment trends, and what they mean for the future of eCommerce
- May 04, 2020
Integrated checkouts are the future for software
Developers are thinking differently about payments, according to our latest research report Lost in Transaction: A new relationship for ISVs and payments.
- Dec 03, 2019
Why payment choice is key to attracting younger consumers
The appetite for alternative payment methods is especially strong in younger consumers, according to our latest consumer research Lost in Transaction: Gen Z expectations at the checkout
- Nov 20, 2019
Generation Z: Driving the adoption of online cash
When it comes to paying online, our latest Lost In Transaction research discovered that it’s cash that’s becoming increasingly king for younger consumers
- Nov 04, 2019
eCommerce: is mobile-first the key to future-proofing?
We have reached an adoption tipping point; more Generation Z consumers habitually shop using a smartphone than via traditional eCommerce. So how should online businesses be reacting to this shift?
- Oct 10, 2019
Is Generation Z shaping the future of payments?
Our latest research report, Lost in Transaction: Gen Z expectations at the checkout, takes a closer look at the attitudes and payments preferences of Generation Z. Here are our key takeaways.
- Sep 19, 2019
[INFOGRAPHIC] Lost in Transaction: The end of risk?
Are consumers ready to replace passwords with biometric authentication? And are voice-activated payments the future of eCommerce? Here are the key takeaways from our latest consumer research report.
- Jul 04, 2019
Why don't shoppers trust voice-activated payments?
Over 100 million consumers worldwide have some from of Smart Home technology, but most feel reluctant to use it to make purchases. Why is that, and what can be done about it?
- Jun 20, 2019
Lost in Transaction: The future of payments for SMBs
We surveyed small and medium-sized businesses in Europe and North America to discover their greatest pain points and opportunities at the checkout
- Jan 01, 2019
Is online payment fraud inevitable?
Consumers in Europe and North America believe online and mobile payments are inherently risky. But do the numbers back this up? Or is it just a perception issue the payments industry needs to address?
- Nov 12, 2018
SMBs: The keys to futureproofing through the checkout
Our research focuses on the small and medium business sector, and how these merchants plan to stay competitive as the current wave of new payments technology hits the market.
- Oct 24, 2018
The growth of consumer appetite for invoicing in Europe
The “buy now, pay later” concept where consumers have the option to make a purchase immediately but settle the transaction at a later date is increasingly popular according to the latest research
- Oct 05, 2018
Easy-to-use security is the key to frictionless future
Consumers are increasingly using frictionless payment methods, from contactless to in-app and voice-activated. Before these new ways to pay become the norm, people need to be reassured of the benefits
- Sep 25, 2018
Lost in Transaction: Payment Trends 2018
What do consumers really think about new payment methods and evolving technology such as mobile wallets, biometrics, and frictionless payments?
- Sep 01, 2018
[INFOGRAPHIC] LiT: Payment Trends 2018: 10 key takeaways
The most significant statistics from our recent research
- Aug 13, 2018
Invisible payments: a bumpy road ahead?
Are consumers are confident in new payment technology capabilities, and what can payment service providers do to build trust?
- Jul 24, 2018
Do UK consumers really want to go cashless?
The question of moving to a cashless economy is one of the dominating debates in payments
- Jun 28, 2018
Lost in Transaction: Payment Trends 2018
Paysafe’s new Lost in Transaction report, based on 2018 research among consumers in the UK, Canada, the US, Germany, and Austria, examines the latest consumer payment trends
- Jun 07, 2018
Consumers embrace new ways to pay
The growing popularity for alternative payment methods is transforming the traditional shopping experience and spelling a new era for commerce.
- Oct 24, 2017
Are merchants ready to fight digital payments fraud?
Customers are more aware of issues around security than ever before. Regardless, fraud is still a problem which means merchants with lax or ineffective security can seriously damage their reputation.
- Oct 24, 2017
Fraud reduction as a strategy
While the prevailing industry view is that a convenient user experience wins over tight security, customer expectations are far more nuanced; staying safe online is still a priority.
- Oct 20, 2017
Payment security and the cult of convenience
As competition in e-commerce grows increasingly stiff, customer experience is the new mantra. Consumers are firmly in control. So merchants are on a mission to erase friction and maximise convenience.
- Oct 19, 2017
The changing face of payments in the digital age
According to Lost In Transaction, 55% of Brits, 54% of Americans and 52% of Canadians doubt if they’ll need notes and coins to shop in two years’ time. What does this mean for the future of payments?
- Sep 14, 2017
Disruption and the new retail experience
Not only are consumers savvier than ever, they also want to be in control of every aspect of their shopping experience. Here’s how merchants can stay on top of this development and reap its rewards.
- Sep 13, 2017