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Resource Center
Take your knowledge to the next level with our library of resources covering the latest payment industry trends and opportunities.
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Lost in Transaction: Finding competitive advantage at the checkout
Our latest research of over 1,100 small-to-medium-sized businesses is available to download now.
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The role of cash after COVID-19
The pandemic has driven consumers away from stores and businesses for the majority of the past 15 months. When we go back to normal, will the role of cash change?
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Are consumers planning to return to the high street?
In-person spending is already bouncing back, but appears unlikely to return to pre-COVID-19 levels overall despite nearly half of all consumers planning to return to stores as frequently as they did before the pandemic. However, only a small minority of consumers plan to only shop online in the future.
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Will cash make a comeback after COVID-19?
The use of cash has dipped during COVID-19, but looks likely to bounce back after the pandemic. Contactless adoption continues to be identifiable consequence of the pandemic, but the US is significantly behind other countries.
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Do consumers trust online payments more now than before COVID-19?
According to our latest research consumers appear to be slightly more confident in the security of online payments than this time last year. This may explain a shift towards more frictionless payment methods. At the same time tolerance for being a victim of fraud is lower.
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How COVID-19 has permanently changed payment habits
The online payments landscape is continuing to diversify, and COVID-19 has been an accelerant. Consumers have changed the way they pay online during COVID-19, and plan to make these changes permanent. In many cases, consumers now have a new preferred payment method.
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Lost in Transaction: Consumer payment trends 2021
Download our latest research report on how COVID-19 has changed the payments landscape, and what that means for the future of commerce.
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Why COVID-19 will re-shape US consumers’ relationship with cash
In the wake of the pandemic, more US consumers are making digital payments than ever before. But that doesn’t mean they’re leaving cash behind, with many seeing eCash as the solution to many of their concerns when it comes to paying online.
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Why technology has businesses optimistic about the future of in-store retail
The global pandemic and social distancing measures have had a significant impact on the ability for stores to do business as ‘usual’ throughout 2020. But businesses remain optimistic about the future, and cite evolving checkout technology as the reason why.
