Contact us

To help us direct your question to the best team to provide an answer please select which option best describes you.

  • I would like to speak to someone about setting up a new account
    Next
  • I'm an existing customer and need help with my account
    Next
  • I’m looking to integrate payments to my software platform or application
    Next
  • I’m a member of the media
    Next

We collect and process personal and non-personal information relating to you.

Personal information is information that can be used to uniquely identify a single person, either directly or indirectly.

Paysafe also collects non-personal information or may anonymise personal information to make it non-personal. Non-personal information is information that does not enable a specific individual to be identified, either directly or indirectly. Paysafe may collect, create, store, use, and disclose such non-personal information for any reasonable business purpose. For example, Paysafe may use aggregated transactional information for commercial purposes, such as trend analysis and the use of data analytics to obtain learnings and insight around payment transaction patterns and usage.

To the extent that Internet Protocol (IP) addresses (or similar identifiers) are clearly defined to be personal information under any local law, and where such local law is applicable to Services, we will manage such identifiers as personal information.

Please note that Paysafe provides services to both individual consumers and businesses and this privacy notice applies to both and should be read and interpreted accordingly.

Higher Risk Data

We may collect information about you that is of a sensitive nature, such as so-called special category data or sensitive data. These types of information can relate to an individual’s:

Local laws may prohibit or restrict the use of such data and require specific obligations to be met. Within Europe, GDPR will generally require a second lawful basis for such processing, such as, (a) your explicit consent, (b) for the purposes of the establishment, exercise, or defence of legal claims, (c) for reasons of substantial public interest, or (d) where processing is necessary for your vital interests or of another natural person.