Contact us

To help us direct your question to the best team to provide an answer please select which option best describes you.

  • I would like to speak to someone about setting up a new account
  • I'm an existing customer and need help with my account
  • I’m looking to integrate payments to my software platform or application

Existing Accounts

If you already have a Paysafe / Netbanx account or if you need general assistance, such as:

  • Password resets;
  • Account statement / report queries;
  • Transaction queries;
  • Rate queries;
  • Payment queries;
  • Netbanx queries or demos;
  • Processing refunds;
  • Account closures;
  • Adding services or products;
  • Assistance reconciling your account;

Contact Paysafe merchant support at


If you have technical issues such as:

  • System issues;
  • Beta-to-production;
  • Callback issues;
  • Recurring billing queries;
  • Email notifications and receipts;
  • Batch upload issues;
  • Error code queries;
  • Shopping cart queries;

Our technical support team can be reached at

You can expect a response within 24 business hours. You can also contact us by phone between 9am and 6pm EST at 1-888-709-8753. 

Back to main page